7 of 7 Permanent ITSM Jobs in East Anglia

Active Directory and Exchange. Desirable Project management certification such as PRINCE2, APM or other. Experience in managing projects to completion using framework. Experience managing ITSM packages. Service Desk Plus beneficial. Experience managing the security updates for an estate of devices through Endpoint Central. Experience leading and managing others to achieve ...

work. As fresh Defence programmes come online, youll step in from the very beginning, becoming the go to for a major long-term IT service management project. A key part of your role will be leading the smooth transition of an existing service from a previous supplier into MASS. ...

closely with the Service Desk and other DDaT teams to deliver high-quality location-based support. With a good working knowledge of core IT service management processes and practices and a proven ability and drive to learn and develop new skills, as well as Mobile Device Management system experience ...

work scheme Retail discounts Career development support We're looking for a proactive, technically capable Service Desk Coordinator to join our fast-paced IT Service Management contract. If you enjoy building strong support teams, leading by example, and improving the way tech services are delivered, this could be a great ...

account strategy, communications, and business development. Champion a Our Customer, One Roc culture and coaching mindset. Essential Skills & Experience 5+ years experience in IT service management or large-scale IT service delivery. Strong stakeholder management, including C-suite engagement. Experience leading or coaching teams. Excellent communication, organisation, and customer-focused ...

whilst working as part of a diverse and dynamic team. Your key responsibilities are Providing excellent customer service via the telephone, email and the ITSM system. Maintaining the high standards required for BUUK internal service levels. Working in a front of house position offering in person customer and technical services. … equivalent. ITIL certification. Support based Microsoft technologies accreditation. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages. Knowledge of smartphone & mobile device support. Ability to troubleshoot IT related issues. Have a good understanding of IT security and awareness of cyber security ...

management of both toolsets, ensuring they are aligned with business goals, consistently adopted across teams, and configured to support high-quality, insightful delivery and ITSM excellence. This role bridges product ownership (what the platforms should do and why) with administration (how they are configured and run). You work closely … Proven experience administering Atlassian and ServiceNow products in a medium or large organisation • Strong understanding of Agile, Scrum, and Kanban methodologies • Knowledge of ITSM best practices and modern delivery frameworks • Hands-on experience configuring workflows, issue types, schemes, permissions, dashboards, and automation • Strong stakeholder management and requirements-gathering skills • Ability ...