Huntingdon, Cambridgeshire, East Anglia, United Kingdom Hybrid/Remote Options
Nextech Group Limited
What You'll Bring Experience in a 2nd Line, Field Engineer, or hybrid Service Desk role (MSP experience highly desirable) Strong experience with Microsoft 365 services including MFA, SSO, OneDrive, Teams, SharePoint, Intune, and Entra Experience with cloud technologies such as Azure, AWS, or Google Cloud Knowledge of virtualisation platforms (Hyper-V, VMware, or Citrix) Strong networking knowledge: TCP More ❯
cyber security best practices are consistently followed Take full ownership of support tickets through to resolution Essential Skills & Experience Strong knowledge of Microsoft 365 and Office applications (Outlook, Teams, OneDrive, Word, Excel) Experience installing and configuring Windows operating systems and software Working knowledge of diagnostic tools such as Event Viewer and Command Prompt Excellent communication skills with a proactive More ❯
users feel listened to and supported. Guide end users through troubleshooting steps and escalate issues where appropriate. Configure and manage Microsoft 365 accounts, assisting with tasks in Outlook, Teams, OneDrive, and more. Provide support for Windows 10/11 devices. Maintain accurate documentation of actions, solutions, and user communication. Promote best-practice cybersecurity habits and help users stay safe More ❯
