Services Manager
- Hiring Organisation
- Reed Technology
- Location
- Norwich, Norfolk, East Anglia, United Kingdom
- Employment Type
- Permanent
- Salary
- £55,000
contributing to wider digital transformation and service improvement initiatives. This role would suit an experienced IT support or service desk leader who combines strong people management skills with hands-on technical expertise and a passion for delivering excellent customer-focused services in a public-sector environment. Key Responsibilities … user support Act as an escalation point for complex technical issues while empowering your team to resolve incidents efficiently Drive service improvements, performance management and continuous improvement initiatives Oversee desktop architecture, end-user device environments and operating system deployments Work closely with infrastructure, security, cloud and third-party suppliers ...