5 of 5 Permanent SLA Jobs in East Anglia

incidents and customer requests from initial receipt through to resolution and closure Provide professional, friendly and efficient IT support to end users Ensure service level agreement standards are met Troubleshoot and resolve a range of hardware, software, network and cloud-related issues Complete admin tasks, documentation and support records accurately ...

Service Desk Analysts, through escalations and by sharing experience and knowledge. Advanced Reporting:Develop custom dashboards and scheduled reports usingAnalytics Plusto track KPIs like SLA compliance and ticket trends. Develop and suggest CSI to the Incident Manager. Technical Requirements ManageEngine Mastery:Deep administrative experience withServiceDesk Plus(Cloud or On-Premise ...

hour shifts (77). Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging ...

leadership. What you'll be doing: - Leading, mentoring and supporting a Service Desk team operating 7 days a week - Overseeing ticket quality, prioritisation and SLA performance - Acting as an escalation point for clients when required - Supporting team development through 1:1s, coaching and performance management - Ensuring compliance standards are adhered ...

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and ...