2 of 2 Permanent Support Engineer Jobs in East Anglia

looking for a Third Line Support Engineer to support and maintain mission-critical systems across cloud, on-premise, and front-end environments. This is a hands-on role focused on resolving complex issues, maintaining system performance, and contributing to continuous improvement within a 24/7 service … environment. You will be an experienced third line engineer who thrives on solving complex technical problems. You take ownership of escalations, work confidently across multiple platforms, and communicate effectively with both technical and non-technical stakeholders. Key Requirements 3-5 years' experience in a third-line IT support ...

Service Desk Manager The Opportunity Our client, a growing IT services provider, is looking for a 1st Line Service Desk Analyst to join their support team. This role will suit someone with previous IT support or service desk experience who enjoys helping users, troubleshooting technical issues, and delivering … first point of contact for clients, resolving technical problems and escalating more complex issues where required. Key Responsibilties Provide first-line technical support via phone, email, and ticketing system. Log, manage, and resolve support tickets in line with agreed service levels. Troubleshoot issues relating to Microsoft 365, Windows ...