Business Analyst
Kilmarnock, Scotland, United Kingdom
PRA Group (Nasdaq: PRAA)
Collaborate with technical teams to design and validate solutions, supporting UAT and production releases. Maintain and improve dashboards, reports, and KPIs to track business performance and system usage. Facilitate communication between business units, technology teams, and external vendors, ensuring alignment and timely delivery. Support backlog management, capacity tracking, and change impact assessment for CRM initiatives. Create business cases highlighting investment … that’s build-ready with clear user stories, acceptance criteria, and process flows Experience with process modelling (BPMN, UML), prototyping, and wireframing tools (e.g., Figma). Strong data analysis skills, including dashboard/report creation and … KPI tracking. Familiarity with Agile and hybrid delivery models, backlog management, and prioritisation techniques (e.g., MoSCoW). Understanding regulatory requirements relevant to CRM systems (GDPR, SOX, FCA). Excellent communication and stakeholder management skills. You’ll Be Proactive in identifying opportunities for process and system improvement. Comfortable working across multiple teams and disciplines, including external vendors. Open to coaching, knowledge More ❯
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