Customer Service Center Agent
- Hiring Organisation
- Penguin Solutions
- Location
- East Kilbride, Scotland, United Kingdom
ambassador for IT, championing the need for customer service and putting our customers first. Provide excellent customer support through clear communication, empathy, professionalism, ensuring a positive experience for all customers. Take ownership of tickets through to resolution, including communication with customers and other IT functions ensuring all updates are logged … desirable. ITIL Foundation v4 is desirable. Any other Microsoft qualification would be desirable. Any qualifications in OKTA is desirable. Preferred skills Strong communication skills, able to explain technical concepts in plain language. Being a team player who collaborates effectively with colleagues across all IT functions. Patience and professionalism ...