2 of 2 Permanent 2nd Line Support Analyst Jobs in East London

main duties will be to ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations. Throughout the service desk process, you will remain the single point of contact with the customer … customer and ITRM, providing timely updates, ensuring the fault is assigned the correct level of priority and attention. This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a broad technical knowledge across ...

acting as the single point of contact for clients and ensuring timely updates. This demanding role involves administration of customer infrastructure, delivering second-line support, and proactive maintenance across Windows Server, Azure, Exchange/Office 365, and network tech, with occasional on-site work ...