14 of 14 Permanent Customer Experience Jobs in East London

Head of Customer Success Location: Hybrid London (23 days per week) Salary: £80,000£90,000 + uncapped commission An exciting opportunity has arisen for an experienced Head of Customer Success to join a high-growth B2B SaaS business during a pivotal stage of its growth journey. This … strategic leadership role where you'll own the Customer Success function, leading a team of Customer Success Managers while driving customer retention, product adoption, renewals and revenue growth. Working closely with the Head of Revenue and wider leadership team, you'll build scalable Customer Success processes ...

seeking a Ticketing Systems Lead to lead the operational performance, support, and continuous improvement of customer-facing systems and field devices within a major public transport programme. This role goes beyond traditional IT support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other … that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems and field devices ...

Overview We're looking for an experienced Adobe Experience Platform (AEP) Audience Manager to join a growing Customer Data & Activation team. This is a hands-on technical role focused on building, managing and optimising customer audiences within Adobe Experience Platform (AEP) and Real-Time Customer Data Platform (RT-CDP). Working across a modern Adobe MarTech ecosystem, you'll build audience solutions, manage customer identities and profiles, support data ingestion, and enable audience activation across digital and marketing channels. This role is ideal for professionals with experience in AEP, MarTech Engineering, Solution ...

business teams to deliver successful outcomes. * Manage project plans, risks, budgets, dependencies, and implementation activities. * Support the introduction of new payment methods, technologies, and customer experiences. Requirements Definition and Solution Design * Translate business requirements into detailed technical and functional specifications. * Work closely with business, technology, security, and supplier teams … solutions that align with business strategy. * Ensure solutions meet operational, security, compliance, and scalability requirements. Mobile and Loyalty Platform Management * Own and manage two customer-facing mobile applications from a payment and technology perspective. * Manage technical requirements and integrations for two loyalty platforms. * Ensure seamless interaction between payment, loyalty ...

business teams to deliver successful outcomes. * Manage project plans, risks, budgets, dependencies, and implementation activities. * Support the introduction of new payment methods, technologies, and customer experiences. Requirements Definition and Solution Design * Translate business requirements into detailed technical and functional specifications. * Work closely with business, technology, security, and supplier teams … solutions that align with business strategy. * Ensure solutions meet operational, security, compliance, and scalability requirements. Mobile and Loyalty Platform Management * Own and manage two customer-facing mobile applications from a payment and technology perspective. * Manage technical requirements and integrations for two loyalty platforms. * Ensure seamless interaction between payment, loyalty ...

ServiceNow Solution Consultant, where youll help customers shape their ServiceNow strategy and unlock the full value of the Now Platform. In this customer-facing role, youll work across both Managed Services and Professional Services opportunities, translating customer needs into compelling, business-focused solutions. Youll bring ServiceNow capabilities … Sales, Managed Services and Professional Services teams to support growth and successful project initiation. What youll do Support sales and bid teams in qualifying customer ServiceNow needs, shaping winning responses across Managed Services and Professional Services opportunities, and drawing on ServiceNow Centre of Excellence expertise where required. Contribute ...

Commercial Support Specialist at euNetworks, supporting the needs of the worlds biggest profile brands, you will be a critical player in our customer facing teams supporting the growth of our business. You will seek to deliver the highest levels of customer experience resulting in revenue growth with … your assigned clients. As part of the sales division, you will serve as the central point of contact for all customer related queries supporting the quote-through-contract lifecycle and work collaboratively across all business functions to deliver proposals, resolve customer issues, remove obstacles, and deliver an exceptional ...

with the Directors and wider Buying, Merchandising, Retail, Marketing and Operations teams. Key Responsibilities Lead trading and optimisation of two Shopify websites, improving merchandising, customer journey, conversion and sales. Drive customer acquisition across Meta, Google, SEO and other digital channels, maximising ROAS. Lead CRM and retention across email … including segmentation and automated customer journeys. Manage and grow third-party marketplaces, ideally including Mirakl. Develop omnichannel initiatives connecting e-commerce, social and physical retail. Own online commercial performance, analysing sales, profitability, ROAS, MER, CAC, conversion and CLV. Oversee digital content, photography and social media across Instagram, TikTok ...

continued growth, we are looking for a Senior Conversion Rate Specialist to join our London-based CX and Experimentation team. This is an exciting opportunity to play a key role in accelerating the growth of AJ Bells direct-to-consumer business by optimising digital customer journeys and improving conversion … tools and platforms, preferably Webtrends Optimize and Optimizely preferable Experience using data analytics tools, preferably Contentsquare and GA4 Awareness and understanding of UX & CX design principles Experience working with web developers Competent in JavaScript and Google Tag Manager Advanced Excel skills About AJ Bell AJ Bell ...

opportunity with a leading technology organisation, working with enterprise clients across EU time zones. The Security Consultant - Endpoint Malware & AI must have extensive security experience, ideally from a Consulting, Professional Services or Service Delivery background supporting enterprise customers. The Security Consultant - Endpoint Malware & AI role is fully remote … endpoint malware protection, endpoint security tooling and the use of AI within security environments. The Security Consultant - Endpoint Malware & AI will have strong experience deploying and configuring recognised endpoint technologies such as Trellix, Symantec and CrowdStrike, with Palo Alto Cortex XDR experience highly beneficial as XDR will ...

times We Expect High Performance - we set a high standard and we’re not satisfied with being average This role As our Senior Manager, Customer Success & Account Management, you’ll be working with our UK Managing Director, and will be instrumental in leading the commercial evolution … quota-bearing expansion targets, owning commercial metrics such as NRR and NPS Experience leading a team through strategic change management, transforming support or CX functions into commercial account management units. Strong analytical capability and commercial acumen—comfortable using data and risk-reporting frameworks to understand portfolio health. Fast learning ...

ROLE - Walking role - Photocopiers/Print/IT Hardware - laptops/tablets LOCATION - Inner M25/London We're recruiting for a customer-facing FSE to support high-end print and copier devices across multiple client sites around the London region. This is a fantastic opportunity to join … Carry out routine preventative servicing Escalate complex issues promptly and collaborate with technical colleagues when needed Install new equipment and ensure optimal performance and customer satisfaction Candidate skills: We're looking for a confident and capable professional who brings both technical expertise and leadership qualities to the role. ...

Full Time | Competitive Salary We are looking for a Finnish-speaking Careline Advisor to join our Danone Careline team. If you're passionate about customer service and enjoy helping people, we'd love to hear from you. The Role As the first point of contact for Danone consumers … provide support across multiple channels, handling product enquiries and complaints with professionalism, empathy and care. You'll take ownership of customer journeys, working to deliver the best possible resolution. What We're Looking For Fluent Finnish (spoken and written) Strong English communication skills Previous customer service experience ...

most recognisable brands across Retail, Hospitality, and Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. Whats in it for you? Company vehicle and fuel card Monthly and quarterly … work with high-profile customers The Role As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Maidstone region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience. ...