East London, London, United Kingdom Hybrid / WFH Options
Stefanini UK Ltd
Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Other duties as assigned by the Level 2 Support Manager Requirements: ITIL V3 Foundation Certification (recommended), Microsoft Operating System/Office Certification(s) will be an asset, Advanced MS Office 365 skills, Scripting, coding skill will be considered an advantage, Able to More ❯
architecture. At least 5 years of experience in delivering Service Management projects in a customer-facing context. Strong knowledge of enterprise architecture frameworks (e.g., TOGAF), Agile delivery methodologies, and ITIL practices. Excellent communication and stakeholder management skills, with the ability to influence at all levels. Experience working in complex, multi-vendor environments across sectors such as public sector, financial services More ❯
process breach is escalated against tickets that are owned. Identify capability issues with any Shift Engineer and escalate as appropriate. Correct Operational Categorisation of all tickets owned Key Requirements: ITIL Foundation V4 Experience of delivering against KPIs/SLTs Proficient with Microsoft Office Suite or related software To work day and night shifts - 4 days on 4 days off More ❯
South East London, London, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
Life on the team In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible for consistently More ❯
