4 of 4 Permanent Incident Management Jobs in East London

that the Data Center is operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical Operations Site Team, ensuring that all reactive and planned maintenance tasks are delivered to agreed timelines and SLAs/KPIs with full utilization … necessary. Manage planned and reactive maintenance tasks on building services infrastructure, ensuring compliance with CMMS systems and operational procedures. Monitor SLA compliance, communicate effectively with client representatives, and facilitate incident management processes. Provide support to Data Center and Site Management teams, including communication assistance, technical information provision, and holiday/sickness coverage coordination. Ensure adherence to safety … standards on-site. Lead response to building services infrastructure issues, collaborating with Site Engineers, and escalating to third-party specialist contractors where specialist knowledge and skills are required Coordinate incident management, maintaining & issuing incident reports using CMMS systems. Operate within defined Service Operations processes and work within site-specific standard operating procedures. Undertake duties as required as More ❯

Proactively identify and address system bottlenecks using advanced problem-solving and performance tuning techniques. Conduct capacity planning and implement solutions to ensure systems can support current and future workloads Incident Response & Troubleshooting Respond swiftly to production incidents, ensuring minimal downtime and quick restoration of services. Perform root cause analysis and postmortems, implementing lessons learned to prevent recurrence. Monitoring, Alerting … to streamline deployment and operational workflows. Improve cross-functional collaboration and promote a culture of shared responsibility for service reliability. Documentation & Training Maintain accurate technical documentation, runbooks, and post-incident reports. Provide training and mentorship to engineering teams on best practices and tools. Essential criteria: Experience as a Site Reliability Engineer, DevOps Engineer, Operations Engineer or similar role Coding … demands Desirable criteria: Experience with CI/CD pipelines, cloud platforms (e.g., Amazon Web Services, Google Cloud Platform (AWS, GCP), Azure) and container orchestration (e.g., Kubernetes) Experience with post-incident reviews Previous involvement in driving adoption of SRE practices across an organization Experience delivering training or mentoring junior engineers Selection Process Detail This vacancy is using Success Profiles and More ❯

time at A&O Shearman. Provide high quality and expert financial systems support to our global user community Manage 3E support calls in a timely manner using the agreed incident management processes and systems Recording, monitoring and escalation of software bugs and issues Manage user expectations in a professional and customer orientated manner to provide a high-quality … am to 7 pm UK time, therefore being able work in shift patterns on a rota or as needed basis. KEY REQUIREMENTS Essential Experience of finance and practice management systems is necessary (Elite 3E preferred). Willingness to learn new systems and underlying technologies (e.g SQL and reporting concepts) to problem solve. Excellent finance transactional processing knowledge gained within … a Finance operational or systems role Excellent communication and negotiation skills in a service-oriented environment Ability to multi-task and work under pressure with excellent time management skills Although teamwork is vital, needs to be able to work on their own, therefore taking the initiative and having a desire to get the job done Ability to adapt to More ❯

30+ countries), ensuring alignment to the firms risk appetite, client expectations and legal and regulatory changes and attitudes Manage and provide day to day leadership and advice on data incident response globally, ensuring appropriate action is taken to minimize the risks associated with actual or potential exfiltration of data, including forensic document review, legal and regulatory reporting, client and … individual notifications and reputation management. Act as a trusted adviser to partners, functional heads and others on data incident management, response and remediation worldwide To support the CPO and CISO in the formulation and delivery of the firms cyber and incident response strategy and response framework Ensure data security risks are appropriately identified, mitigated and managed to … To ensure the safeguarding of individuals' privacy and security with a compassionate and empathetic approach, addressing their concerns and needs with sensitivity To develop, maintain and report to senior management and other key stakeholders on regulatory data breach records to ensure the firm meets its legal obligations and to inform decision-making and strategy development in the firm Provide More ❯