Front Office Systems & Devices Manager
- Hiring Organisation
- FBI &TMT
- Location
- South East London, London, United Kingdom
- Employment Type
- Permanent
- Salary
- £80,000
seeking a Front Office Systems & Devices Manager to lead the operational performance, support, and continuous improvement of customer-facing systems and field devices within a major public transport programme. This role goes beyond traditional IT support - it requires ownership of live operational technology , including ticketing systems, validators … ensuring reliable performance across stations and customer environments. Oversee the delivery of L2 and L3 support services , with a strong focus on real-time operational impact and customer experience . Act as the senior escalation point for major incidents affecting ticketing systems, gates, validators, kiosks, and associated platforms , coordinating ...