2 of 2 Permanent Regulatory Compliance Jobs in East London

Do you have a background working within compliance or quality assurance? Do you enjoy ensuring that audits are pristine? If so, then this is the job for you? Our client, a leading debt resolution business, are looking for a quality assurance officer to join their team! Benefits Ongoingsupportandtraining 3%pension 33daysannualleave(includingbankholidays) ChristmasShutdown LifeInsurance Careerprogression This head office environment … is fun, friendly and very supportive! Within this role you will be ensuring that both their internal and field teams are consistently meeting contractual standards. Reporting to the Compliance Manager, this role plays a critical part in maintaining service excellence and regulatory compliance across all contact operations. Responsibilities Achieve individual and team KPIs, actively engage in monthly … identify training needs for Customer Contact, Call Centre, Field Agents, and Area Managers based on call listening outcomes. Analyse QA feedback to identify trends and report findings to the Compliance Manager. Ensure fair and consistent treatment of client customers across all interactions. Escalate urgent matters appropriately and communicate findings constructively across the business. Maintain QA scorecards in accordance with More ❯

architecture across IT, Operational technology, business systems. Develop and maintain a holistic view of their enterprise ecosystem, ensuring technology investments align with business goals, operational resilience and information security & regulatory compliance. My client is going through a companywide digital transformation. Define, evolve, and govern the enterprise architecture framework encompassing IT systems, operational technology, data flows, applications and infrastructure Establish More ❯