and KPIs Monitor networks and provide guidance on security improvements Administer environments in Azure, AWS, and SharePoint Log all customer interactions in the support ticketing system (e.g., AutoTask / Datto) Collaborate with internal teams to provide timely resolutions Maintain strong knowledge of customer processes and business needs Contribute to team culture by sharing knowledge and participating in special … least 2 years' experience using RMM technologies Strong understanding of Microsoft environments: Windows Server OS, Hyper-V, VMware, Azure Active Directory, SharePoint Confident with networking technologies: LAN, WAN, TCP/IP, DNS, DHCP, VPN, VLAN, VOIP Experienced in security audits, firewall management, endpoint security, and infrastructure compliance Familiarity with SQL / MySQL … SaaS, HaaS, and hybrid cloud environments Azure and / or AWS certification preferred Enthusiastic about learning, adaptable to change, and driven by team success Excellent written and verbal communication skills Degree in a relevant field or equivalent experience Why Join Be part of a growing, award-winning MSP environment Collaborate with a passionate team delivering innovative IT solutions More ❯
Hackney, London, United Kingdom Hybrid / WFH Options
Telent
Merseyside customer sites. If you 27re driven by challenge, continuous learning, and impactful work, this role offers a fantastic career step. Why this role matters Our Emergency Services / Blue Light customer relies on secure, resilient, and cutting-edge ICT and Network infrastructure to respond to emergencies 24 / 7. As a Senior ICT Engineer on … documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24 / 7 on-call rota (one week every four / five weeks), supporting critical incidents and emergencies. Work within ITIL frameworks, ensuring all processes align with best practice … industries. Strong operational experience with Cisco network technologies including routers, switches, firewalls and access points. Excellent understanding of key network protocols and concepts such as OSPF, BGP, NAT, TCP/IP routing, load balancing and high availability. Experience with VPN technologies such as IPSEC, SSTP, PKI, policy / route-based VPNs and More ❯
East London, London, United Kingdom Hybrid / WFH Options
83zero Limited
practices in network architecture, operations, and incident management. Ensure effective workload monitoring via ServiceNow and foster operational transparency. What You'll Bring: Demonstrable technical expertise at CCNP (ENT / DC / SP / SEC) or JNCIP-ENT level. Strong experience managing third-line support within a fast-paced environment. Expertise in ServiceNow ITSM and … solid understanding of ITIL processes. Advanced knowledge of routing / switching protocols (BGP, OSPF, VLANs, STP, TCP/IP). Hands-on experience with Cisco, Juniper, Fortinet, and Palo Alto devices. Excellent leadership, communication, and decision-making skills. Leadership / Management experience is a MUST! Apply now to make a More ❯