/or services and planning service design project engagements Significant experience planning and running workshops with stakeholders, end users and/or front-line service providers Solid understanding of userresearch methods and practice, proven experience in using metrics and user feedback to define/refine services and be able to work collaboratively with user researchers … and interpret research findings Ability to analyse and visualise user journeys and service flows Ability to clearly and persuasively communicate designs as well as the evidence underpinning decisions Work collaboratively with multidisciplinary teams Ability to work quickly in an agile environment Have a design related degree, or relevant industry experience Exceptional skills in convincing people of the benefits … of user-centred design and designing integrated service offerings Basic understanding of html and css Experience of introducing positive change into working practices, teams or organisations Leadership and excellent communication skills; clear ability to collaborate and build useful relationships *Applicants must have the right to work in the UK and the ability to pass BPSS vetting More ❯
South East London, London, United Kingdom Hybrid / WFH Options
Stepstone UK
for over a decade, and today our product design organisation is more ambitious, focused, and mature than ever. We are a team of 40+ extraordinary individuals across Product Design, UserResearch, Content Design, Design Systems, Design Operations, and Foundations united by a belief that great experiences are intentional, human, and deeply crafted. Design is represented at every level … real impact. At Stepstone, design isnt decoration its a strategic force that shapes outcomes for users, customers, and the business. Youll work side-by-side with Product, Engineering, and Research partners to identify the highest-leverage opportunities and turn them into meaningful, measurable outcomes. Here, you wont just improve flows youll rethink how people find jobs, how recruiters find … experiences that move the needle for both users and the business What Youll Do Youll report into a Product Design Manager and work alongside deeply experienced product, engineering, and research partners. The scope of your responsibilities will flex depending on your level but across the board, youll: Design simple, intuitive, and human-centered experiences that solve real problems with More ❯
South East London, London, United Kingdom Hybrid / WFH Options
Stepstone UK
for over a decade, and today our product design organisation is more ambitious, focused, and mature than ever. We are a team of 40+ extraordinary individuals across Product Design, UserResearch, Content Design, Design Systems, Design Operations, and Foundations united by a belief that great experiences are intentional, human, and deeply crafted. Design is represented at every level … real impact. At Stepstone, design isnt decoration its a strategic force that shapes outcomes for users, customers, and the business. Youll work side-by-side with Product, Engineering, and Research partners to identify the highest-leverage opportunities and turn them into meaningful, measurable outcomes. Here, you wont just improve flows youll rethink how people find jobs, how recruiters find … experiences that move the needle for both users and the business What Youll Do Youll report into a Product Design Manager and work alongside deeply experienced product, engineering, and research partners. The scope of your responsibilities will flex depending on your level but across the board, youll: Design simple, intuitive, and human-centered experiences that solve real problems with More ❯
Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web-based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem solving skills, and the ability … to quickly develop recommendations based on quantitative and qualitative evidence Proven ability to explain user needs to decision makers and act as a persuasive advocate for those needs Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment Demonstrable knowledge, experience in, and passion for user centred design practices Proven experience of audience modelling and developing design personas Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions) Ability to work with data, from gathering and analysis through to design and presentation Ability to mentor other User Researcher More ❯