Nottingham, Nottinghamshire, East Midlands, United Kingdom
COMPUTACENTER (UK) LIMITED
Assist with technical escalations for other team members. Monitor call queue and follow up with specialist support teams for resolution. Adhere to customer and Computacenter Security Policies. Administration 20% Contribute to and use Company and customer procedures. Participate in team and function meetings. Utilise the Incident Management tool suite More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
COMPUTACENTER (UK) LIMITED
Life on the team Join a vibrant, forward-thinking community of Customer Delivery Managers who are passionate about delivering excellence. At Computacenter, you'll be part of a supportive Delivery Leadership team, working in a dynamic environment where collaboration and innovation go hand in hand. Whether you're leading More ❯
Life on the team Join a vibrant, forward-thinking community of Customer Delivery Managers who are passionate about delivering excellence. At Computacenter, you'll be part of a supportive Delivery Leadership team, working in a dynamic environment where collaboration and innovation go hand in hand. Whether you're leading More ❯
Innovation/Value-Add/Use Case/Cost Saving Opportunities Use data to identify opportunities for additional customer value Share opportunities with other Computacenter accounts via EUEM CoE for CC lessons learned/efficiency What youll need Technical background with experience working in a 2nd Line Support as More ❯
relationships both internally and externally to achieve project objectives. Prepare presentations and reports. Produce documentation in line with project requirements. Act in accordance with Computacenter Information Security Policies and report any potential or actual security events. Act as SPOC for customer/CC service/project management/service … management teams for changes impacting Computacenter operational teams. Coordinate with customer/Computacenter project teams to ensure all Computacenter service change criteria are met. Support different work stream items within the Customer Experience team: knowledge/training/analysis/people. What you'll bring Experience of More ❯
