Head of Field Services & Installations
- Hiring Organisation
- Microlise
- Location
- Nottingham, Nottinghamshire, East Midlands, United Kingdom
- Employment Type
- Permanent
quality frameworks to ensure consistency and operational excellence across the team Create efficient service schedules, manage resource planning and monitor workload to ensure timely, cost-effective service outcomes Assess incoming customer issues, prioritise incidents appropriately and allocate them to the right resource for an accurate resolution Manage external engineering … partners, ensuring adherence to SLAs, quality standards and contract agreements. Review performance regularly and identify areas for improvement Manage departmental financial performance, including forecasting, cost control and identifying efficiency opportunities that support wider business profitability Implement proactive monitoring and data-driven analysis to identify trends, service challenges, failure ...