3 of 3 Permanent Delivery Manager Jobs in the East Midlands

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and … involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs are met while aligning service delivery with organizational goals. … Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management More ❯

Technical Service Delivery Manager Hybrid - Locations: Northampton, Manchester, Wiltshire Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast-growing organisation. You'll be the critical link between technical delivery teams and high-profile enterprise clients. Key Responsibilities: Own service delivery excellence : Ensure operational targets and contractual obligations are consistently met, with strict adherence to ITIL practices (Incident, Problem, Change, CSI). Be the escalation point : Provide technical guidance across Microsoft, O365, AD, Azure, AWS, networking (WAN, LAN, SD-WAN, Wi-Fi), and infrastructure. Support technical teams in … strategically : Work with Account Managers and Solutions teams to identify growth opportunities and contribute to IT strategy reviews and technology roadmaps. Mentor and support colleagues : Help develop other Service Delivery Managers and contribute to a high-performance, collaborative team culture. Experience Required: We're seeking someone who can combine technical authority with service delivery leadership. 7-10 years More ❯

bonded logistics services, as well as value-added services, such as online visibility and systems integration, pallet management, and supply chain management. Job Description Joining Culina Group as Service Delivery Manager, you will be responsible for the Management and efficiency of day to day operation of the Group IT Service Delivery Function.Effectively monitor, control and support service … delivery, ensuring systems, methodologies and procedures are followed. Shifts: Monday to Friday Key Duties; Manage the delivery of IT services to one or more business units that Group IT supports. Ensure that IT services are delivered to meet or exceed agreed SLAs and that they are aligned with the business requirements. Working closely with the Infrastructure and IT … that IT services are delivered efficiently and effectively. Manage vendor relationships related to the business units you support. Collaborate with external vendors and service providers to ensure the effective delivery of outsourced IT operations. Develop and maintain strong relationships with vendors, and monitor service level agreements (SLAs) to ensure high-quality service delivery. Participate in the development of IT More ❯