3 of 3 Permanent Head of IT Jobs in the East Midlands

Make a Difference. Lead Change. Are you ready to lead the charge in transforming IT service delivery for a dynamic and fast-paced Life Sciences environment? We’re looking for a visionary Head of IT Service Delivery to establish, define, and drive the evolution of our customer-facing IT Service Delivery … and Management function—seamlessly aligning with our UK&I IT service models. In this pivotal role, you’ll be the face of IT for our customers, ensuring exceptional service delivery, satisfaction, and continuous improvement. You’ll lead customer engagement, manage service performance to SLAs, and act as the key liaison between customers, GXO IT teams … a saving scheme, and much more! What you’ll do on a typical day: Manage the service delivery of the portfolio of our customer’s IT applications across all 8 sites in the UK. Act as a primary point of contact between the customer, GXO IT teams, and service providers in the More ❯

Job Description We are seeking an experienced and dynamic Head of IT Operations to lead the infrastructure operations and service delivery teams. This is a key leadership role is pivotal in establishing a global IT service desk and aligning infrastructure & desktop teams globally. You will also establish and drive Service Portfolio Management; working collaboratively … with key stakeholders across the business to ensure that IT services align with business objectives and meet the expectations of both internal and external customers. About You Minimum of 8-10 years experience in IT Operations, with at least 5 years in a leadership role. Strategic planning, architectural design and roadmap development of … investment planning cycle experience with a proven track record driving operational efficiencies Strong knowledge of the ITIL framework, and industry best practices. Experience in building and scaling IT service delivery processes. Demonstrated ability to build, lead, and develop cross-functional teams. About us Did you know we're a FTSE-250 retail company employing nearly More ❯

Head of IT Service Management Nottingham (Hybrid) £100,000 - £115,000 + Package Retail Sector We're supporting a leading global retail business, currently undergoing a large-scale IT and business transformation, in the search for a Head of IT Service Management. This is a critical leadership position, based … in Nottingham with flexible hybrid working, focused on shaping and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation, and experience operating in matrixed, multinational environments. Key Responsibilities: Lead and evolve ITSM strategy and operations across the … Improve first- and second-line support performance through upskilling and process optimisation. Deliver automation, self-service, and AI tools to streamline operations and improve user experience. Partner with regional IT teams, business leaders, and third-party providers to ensure consistent, value-driven service delivery. Ensure compliance with internal policies and external standards. Lead major incidents and crisis response when More ❯