1 of 1 DemandTrendPermanent IT Operations Manager Jobs in the East Midlands

countries. We help brands grow by redefining and accelerating the digital customer experience, creating rapid value and enabling future digital business. Role overview We're looking for an IT Operations Manager to lead our Commerce Operations Team. You'll manage a team of support agents serving multiple e-commerce brands, while also overseeing the setup, maintenance … based in Leicester, with 4 days a week in our Leicester office and 1 day working remotely within the UK. You will report to the Managing Director. As an IT Operations Manager at Williams Commerce, you will: Customer Support Operations Lead and manage a distributed team of e-commerce customer support agents. Define KPIs, monitor performance … response/resolution times and customer satisfaction. Develop and maintain SOPs, training programmes, and quality assurance frameworks. Act as an escalation point for complex customer issues across all brands. IT & Server Infrastructure Manage and maintain internal IT systems and tools across Windows and Linux servers. Ensure system availability, backup protocols, patching, and security policies are consistently enforced. Troubleshoot More ❯