1 to 25 of 43 Permanent ITIL Jobs in the East Midlands

support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure, AWS), as needed, collaborating with More ❯

Experience with mobile hardware and software (Android). Desirable: Azure, hardware builds, imaging, deployments, VoIP support, and mobile device management (MDM). Desirable: IT or Microsoft certifications such as ITIL or Microsoft Certified. Familiarity with cloud-based solutions and operations. Desirable: understanding of compliance, audit, or regulatory requirements. Ability to manage workload under pressure and meet tight deadlines. Personal: Strong More ❯

Cloud, Access Control Systems, BCDR, CCTV IP. Supporting the delivery of IT projects including upgrades, migrations + implementations. A formal IT qualification is preferred: MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, CompTIA, Cyber Essentials (or similar). Experience of working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous. Full UK Driving Licence preferred. More ❯

Experience with Azure, or similar cloud platforms. Excellent troubleshooting, communication, and customer service skills. Ability to manage multiple priorities in a fast-paced environment. Relevant certifications (e.g., CompTIA, Microsoft, ITIL) are desirable but not essential. Must live within a 20-mile radius of Kettering, UK, with a valid driving licence and access to a car. Salary and Benefits Starting salary More ❯

Experience with Azure, or similar cloud platforms. Excellent troubleshooting, communication, and customer service skills. Ability to manage multiple priorities in a fast-paced environment. Relevant certifications (e.g., CompTIA, Microsoft, ITIL) are desirable but not essential. Must live within a 20-mile radius of Kettering, UK, with a valid driving licence and access to a car. Salary and Benefits Starting salary More ❯

backup strategies Excellent troubleshooting and problem-solving skills Strong communication and teamwork abilities Flexible, proactive, and hands-on approach Ability to work independently and prioritise tasks effectively Familiarity with ITIL or similar IT service management frameworks (advantageous) What's In It for You? Competitive salary and benefits package Opportunity to work in an international, collaborative IT environment Involvement in diverse More ❯

Experience with: o Microsoft Teams, OneDrive, Exchange Online o Microsoft Defender for Cloud Apps and Entra ID Protection o Migrating legacy file systems to SharePoint Online o Agile or ITIL-based service management practices What We Can Offer in Return: With a robust order book our client offers stability, exciting projects, and opportunities for career growth. You’ll be part More ❯

Experience with: o Microsoft Teams, OneDrive, Exchange Online o Microsoft Defender for Cloud Apps and Entra ID Protection o Migrating legacy file systems to SharePoint Online o Agile or ITIL-based service management practices What We Can Offer in Return: With a robust order book our client offers stability, exciting projects, and opportunities for career growth. You'll be part More ❯

in incident management, problem-solving, and root cause analysis. Deep knowledge of product support operations and processes. Strong customer service orientation with excellent communication and interpersonal skills. Familiarity with ITIL principles and best practices for IT service management. Proactive mindset with a focus on continuous improvement and innovation. Excellent communication, interpersonal, and problem-solving skills. Data-driven approach to decision More ❯

solving skills. Effective communication and collaboration skills. Customer focused and willing to extend service with proactive and flexible support. Ability to work independently and prioritize tasks effectively. Familiarity with ITIL or other IT service management frameworks Apply now for an opportunity onm this great PERMANENT Role More ❯

frameworks Strong documentation, communication, and leadership skills Desirable qualifications and experience: Industry certifications or working toward one Experience with Microsoft Defender, vulnerability scanning, and disaster recovery planning Understanding of ITIL and service management methodologies Why consider this role? Join a forward-thinking, values-led organisation with a strong public service mission Lead meaningful technology initiatives that support learning, culture and More ❯

frameworks Strong documentation, communication, and leadership skills Desirable qualifications and experience: Industry certifications or working toward one Experience with Microsoft Defender, vulnerability scanning, and disaster recovery planning Understanding of ITIL and service management methodologies Why consider this role? Join a forward-thinking, values-led organisation with a strong public service mission Lead meaningful technology initiatives that support learning, culture and More ❯

in a similar infrastructure role. Strong technical background in VMware, vSphere, Veeam, Azure, M365, Active Directory, and Windows OS. Solid understanding of networking, Firewalls, and IP traffic. Experience with ITIL practices and helpdesk environments. Excellent problem-solving, communication, and time management skills. Willingness to travel between UK sites and respond to on-call duties. What to Expect: A collaborative and More ❯

Seek to convert clients to Reference Status (where appropriate) Qualifications Our ideal candidate will have the following skills and experience: Batchelors Degree or equivalent Experience in and Engineering discipline ITIL V3 as a minimum but V4 desirable Excellent Communication Skills both written and Oral. Excellent Ability to produce Service Management documentation and Reports Excellent Business Relationship skills Experience of working More ❯

or similar would be desirable Experience in cloud migration, service delivery, and stakeholder management. Ability to work on-site at Everards Meadows, Leicestershire. Exposure to Intune, SharePoint optimisation, or ITIL service delivery frameworks. Proactive, curious, and confident in driving both day-to-day reliability and long-term digital improvements If you re ready to shape the IT future of a More ❯

or similar would be desirable Experience in cloud migration, service delivery, and stakeholder management. Ability to work on-site at Everards Meadows, Leicestershire. Exposure to Intune, SharePoint optimisation, or ITIL service delivery frameworks. Proactive, curious, and confident in driving both day-to-day reliability and long-term digital improvements If you’re ready to shape the IT future of a More ❯

providers. Excellent communicator with the ability to explain technical concepts clearly. Project management experience in system implementation or transformation. Degree in IT, Computer Science, or related field; certifications like ITIL, CISSP, or CompTIA are a plus. Experience in multinational environments is desirable. Self-starter with the ability to work independently and build IT structures from the ground up. Why Join More ❯

ability to present technical information to non-technical audiences. Experience managing relationships with partners and suppliers. A relevant degree or equivalent recognised IT qualification, or relevant senior-level experience. ITIL 4 Foundation Qualification (or willingness to work towards it). Microsoft Certified Systems Engineer (or willingness to work towards it). Support & Benefits: Generous Annual Leave Scheme (27 days increasing More ❯

Strong communication, organisation and problem-solving skills. Confident with Microsoft Office, and able to manage multiple priorities in a fast-paced environment. A real passion for customer excellence. Advantageous: ITIL Foundation certification. Experience with ITSM tools (e.g. Autotask). Knowledge of IT service delivery or infrastructure. This is a great opportunity for someone who is ambitious, proactive, and keen to More ❯

Payroll and Business Change teams, working with our partners to ensure smooth integration with the wider IT infrastructure Lead or support IT Change Enablement and Problem Management processes following ITIL v4 standards, working closely with internal teams and external partners Help maintain strong IT governance, including security best practices and disaster recovery planning Create and maintain clear documentation for system More ❯

Team Working together with fairness and respect. People Centred Championing inclusivity, compassion and clarity. Aim High Adapting, learning and sharing our expertise. Own It Focused, committed and accountable. Desirable ITIL Foundation Microsoft Fundamentals certifications Business administration qualification (e.g. NVQ, Level 3+). Experience in the charity, health or social care sector. Familiarity with IT contract administration (telephony, printers, mobile phones More ❯

Workspace Active Directory Firewalls and network troubleshooting Laptop and mobile hardware. Incident, Change and Problem Management processes. Excellent communication and problem solving skills Relevant technical certifications are desirable e.g. ITIL v4. Effectively, this role is responsible for working with the wider IT team to contribute to the smooth day-to-day running of IT Services for a business with several More ❯

REQUIRED Experienced leader of large-scale customer contact centres handling high volumes of tickets or queries. Strong knowledge of IT Managed Services, Managed Print Solutions, and multi-vendor environments. ITIL v4 certified with knowledge of ISO20000-1 standards. Proven track record in managing organisational change and driving transformation initiatives. Excellent communicator with strong stakeholder management skills. Experienced in implementing and More ❯

management and secure data wiping techniques. Networking & Access Control: Knowledge of network configurations, Firewall rules, and user access protocols. Backup & Recovery: Experience in data backup, recovery, and migration strategies. ITIL & Compliance: Familiarity with incident management, change control processes, and compliance documentation. JBRP1_UKTJ More ❯

Management Systems with the ability to scope, design, and implement such systems Strong ICT infrastructure, application, and cloud technical skills would be advantageous Evidenced knowledge and understanding of ISO270001, ITIL, and Prince 2 management practices Ability to lead the workforce, increasing their skills and knowledge in relation to information security What you'll get in return This exciting position is More ❯