1 to 25 of 133 Permanent ITIL Jobs in the East Midlands

offices, ensuring high system availability and user satisfaction. Support a range of internal infrastructure including servers, networks, cloud platforms, mobile devices and corporate systems in line with ISO and ITIL standards. Key Responsibilities: Deliver 1st/2nd line support via the internal service desk Assist with 3rd line support and technical projects under supervision Install, configure, and maintain IT hardware … role Strong knowledge of Windows OS/server platforms, networking, VPNs, and mobile devices Experience with Linux, OS X, virtualisation (e.g., VMware), backup solutions, Azure/AWS Familiarity with ITIL framework and process-driven environments Strong troubleshooting, communication, and documentation skills Ability to lead by example, mentor junior staff, and manage multiple support cases Degree in Computer Science or related More ❯

problem-solving and analytical abilities, with a customer-oriented approach to service delivery Leadership skills, with experience in mentoring and developing high-performing teams Certifications (Desirable but not required): ITIL Foundation or Practitioner certification, Cloud certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Data Engineer, etc.), and Project management certifications (e.g., PMP, Prince2) What you'll get in return More ❯

problem-solving and analytical abilities, with a customer-oriented approach to service delivery Leadership skills, with experience in mentoring and developing high-performing teams Certifications (Desirable but not required): ITIL Foundation or Practitioner certification, Cloud certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Data Engineer, etc.), and Project management certifications (e.g., PMP, Prince2) What you'll get in return More ❯

using Lean6Sigma framework to ensure clarity, cohesion, and consistency in how work is performed across GIS. Maintain awareness of IT department standards, measures, and processes, with beneficial knowledge of ITIL and IT4IT standards. Support the development of the GIS Transformation programme and lead the ITOM deployment. This includes supporting the introduction of industry-leading practices such as ITIL, Agile, or … in the usage of MS Visio Familiarity with SAP Lean IX is an added advantage Project Management (ideal): Certification in PMP, Prince2, Agile Project Management Business and IT (knowledge): ITIL 4 DevOps practices and tools SAFe 6.0 Digital transformation About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT More ❯

troubleshooting, systems management, and a keen eye for detail, contributing to the smooth operation of the company's infrastructure. Key Responsibilities: Deliver 2nd and 3rd line support within an ITIL-based service desk environment, ensuring all processes are followed and incidents are resolved effectively. Act as a single point of contact for users, handling a wide range of technical requests … needed. Collaborate with the IT team to support system updates and occasional project implementations. Key Skills and Requirements: Solid experience in an IT service desk role, with knowledge of ITIL processes. Proficient in Windows Server (Apply online only , Active Directory, Microsoft Office 365, and troubleshooting Outlook client setups. Strong networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and firewall … server and networking hardware. Ability to manage technical documentation, and support mobile devices (iOS, Android, Windows). Strong problem-solving skills and a customer-focused approach. Certifications such as ITIL Foundation, MCSA, CompTIA A+, or Security+ are highly desirable. Profile: Proactive and eager to learn, with a professional and flexible approach to user support. Excellent communication skills and the ability More ❯

environments. Experience with Active Directory, Group Policy, and DNS/DHCP. Knowledge of networking concepts, including TCP/IP, VLANs, and VPNs. Experience with SharePoint and Intune. Familiarity with ITIL processes and best practices. Ability to work independently and as part of a team. Experience with virtualization technologies such as VMware or Hyper-V. Previous experience in a law firm More ❯

Excellent problem-solving and communication skills. Preferred Qualifications: Microsoft Certified: Windows Server Hybrid Administrator Associate (or similar). Experience with Office 365, Exchange, and Azure Active Directory. Knowledge of ITIL framework and best practices. Experience in managing SCCM, WSUS, and other deployment tools. Work Environment: Hybrid/On-site depending on business needs. Must be available for on-call support More ❯

Deep knowledge of Windows Server, Active Directory, Azure services, Microsoft Intune, and Microsoft 365 security & compliance platforms. Strong experience managing SLAs, escalations, and incident/problem workflows. Familiarity with ITIL frameworks and ISO compliant environments. Preferred Qualifications: Microsoft certifications (e.g., Azure Administrator/Architect, Windows Server, M365 Security). Experience with monitoring tools and backup/recovery systems (e.g., Veeam More ❯

and projects, ensuring continuous improvement. Skills and Qualifications: Education: Bachelor’s degree in Information Technology, Business Administration, or a related field. A Master’s degree or relevant certifications (e.g., ITIL, PMP) are a plus, or equivalent experience. Experience: Proven experience with a strong understanding of both IT and business operations. Experience of ERP (SAP ECC6) and Warehouse Management Solutions (SAP More ❯

Support Engineers. Must hold a full UK Driving Licence and have own vehicle. Experience with MSPs or IT support businesses preferred. IT certifications like MCSA, MCSE, MCP, CCNA, CCNP, ITIL, ITSM, or CompTIA are advantageous. Benefits Salary: £35-40k (DOE) 24 Days Holiday + Bank Holidays + Birthday Off Hybrid working (1 day WFH) Overtime and on-call pay … Health Care Pension Training & Career Development Nice-to-have Skills Windows Server, Networking, Switches, Routers, Desktops, Storage, Linux, AWS, Azure SLAs, Upgrades, Mentoring, Coaching Certifications: MCSA, MCSE, CCNA, CCNP, ITIL Work Experience Systems Administrator Site Reliability Engineer (SRE) System Engineer Languages English Seniority Level Mid-Senior level Employment Type Full-time Job Function Information Technology Industries Technology, Information and Internet More ❯

job To assist the End User Services Manager in maintaining operating system images, software packaging and deployment management in accordance with Trust, industry, and national standards with reference to ITIL service management processes. With guidance from the End User Services Manager, lead on the management and configuration of Trust deployment tools such as Configuration Manager (SCCM) and Intune Coordinate and … Purpose: To assist the End User Services Manager in maintaining operating system images, software packaging and deployment management in accordance with Trust, industry, and national standards with reference to ITIL service management processes. This role is critical in ensuring the efficiency and security of our IT infrastructure, supporting healthcare professionals in delivering outstanding patient care. Key Accountabilities: Act as a … some experience working in a 2nd line technical support role with relevant technologies as well as a level 6 qualification (Bachelor's degree equivalent). Training Essential Knowledge of ITIL Desirable Relevant technical certification (eg. MCSA) or technical degree level qualification ITIL v3 or above Foundation Certificate Experience Essential Excellent experience in Systems Support or Administration with an understanding of More ❯

as needed. Occasional travel may be required depending on client or vendor needs. Key requirements: Education: Bachelor’s degree in information technology, Computer Science, or a related field. Certifications: ITIL, COBIT, or related certifications in IT governance and service management. PMP certification is a plus. Experience : Extensive experience in IT service delivery or IT operations management, with a focus on More ❯

Role will sit in a 3rd Line Support team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents. Troubleshooting Networking Incidents - SD-WAN, Wi-Fi, Aruba, Cisco, Networking. ITIL Framework - aligning to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident … Third Parties - managing the process - ensure all Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package … Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Nottinghamshire, Nottingham, Derbyshire, Sheffield, Nottinghamshire, Permanent, T6/MN/1239372. More ❯

Role will sit in a 3rd Line Support team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents. Troubleshooting Networking Incidents - SD-WAN, Wi-Fi, Aruba, Cisco, Networking. ITIL Framework - aligning to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident … Third Parties - managing the process - ensure all Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package … Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Nottinghamshire, Nottingham, Derbyshire, Sheffield, Nottinghamshire, Permanent, T6/MN/1239372. More ❯

knowledge of Microsoft 365, Windows 10/11, AD, and network technologies. Strong troubleshooting skills with a calm, solutions-focused mindset. Previous experience mentoring or guiding junior team members. ITIL Foundation certification (desirable but not essential). Excellent communication and customer service skills. Full UK driving licence and access to a vehicle (occasional site visits). Working Hours: 35 hours More ❯

cross-functionally with technical and non-technical stakeholders. Desirable * Microsoft Azure certifications (AZ-104, AZ-305 or equivalent). * Knowledge of PowerShell, Intune, Sentinel, and Power Platform. * Familiarity with ITIL practices and enterprise infrastructure documentation. What You'll Gain * Opportunity to take full ownership of cloud and network infrastructure with autonomy and support. * Involvement in high-priority projects, including cloud More ❯

/2019/2022,2025), Active Directory, Group Policy Virtualisation technologies Networking (firewalls, switches, VPN, DNS, DHCP) Backup and disaster recovery tools Scripting and automation experience desirable Experience with ITIL-based support practices and change management processes Excellent troubleshooting and problem-solving skills Strong communication and stakeholder engagement abilities More ❯

infrastructure security Strong IT skills with experience across networks, OS, and security protocols Incident response and threat analysis expertise Familiar with Azure/Microsoft Defender and best practice frameworks ITIL Foundation certified (v3 or later) or experience in an ITIL environment Awareness of GDPR and ISO27001 Desirable: Security qualifications (e.g. CISSP , CEH , Security+ ) Microsoft or cloud technology certifications Experience in More ❯

Role will sit in a 3rd Line Support team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents. Troubleshooting Networking Incidents - SD-WAN, Wi-Fi, Aruba, Cisco, Networking. ITIL Framework - aligning to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. 3rd Line … Third Parties - managing the process - ensure all Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance … Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Nottinghamshire, Nottingham, Derbyshire, Sheffield, Nottinghamshire, Permanent, T6/MN/1239372. #J-18808-Ljbffr More ❯

with VMware Virtualisation technology Knowledge of SAN technology Experience in Windows workstation imaging Knowledge of Microsoft Server Technologies, Active Directory, Microsoft Exchange Experience with Application Server technologies Knowledge of ITIL IT service management Experience in Incident and Problem Management Ability to produce technical documentation and user guides Effective communication skills (oral and written) Problem-solving skills using rigorous logic Customer More ❯

a related field. Experience of various application technical stacks and a solid knowledge of service delivery principles; Experience in ERP and field systems is a plus Strong understanding of ITIL best practices and service management frameworks. The ability to build and maintain effective relationships with stakeholders at all levels. Excellent problem-solving and analytical skills. Strong understanding of IT security More ❯

a related field. Experience of various application technical stacks and a solid knowledge of service delivery principles; Experience in ERP and field systems is a plus. Strong understanding of ITIL best practices and service management frameworks. The ability to build and maintain effective relationships with stakeholders at all levels. Excellent problem-solving and analytical skills. Strong understanding of IT security More ❯

Desktop OS o Microsoft Azure, Intune, MS Defender o Network architecture, VPN, Firewalls, Routers o Virtualisation platforms o Backup and recovery solutions o Linux and macOS environments Familiarity with ITIL framework and process-driven service delivery. Strong communication, stakeholder management, and leadership skills. Comfortable working across time zones and in a high-availability environment. This is just a short o More ❯

UK retail industry and customer service operations. Fluency in social media platforms and direct experience working with social media management software. Knowledge of industry-standard frameworks (e.g., Contact center, ITIL). Certification in Sprinklr Modern Care or related technologies. Experience with data analytics and reporting tools. Familiarity with cloud-based technologies and software-as-a-service (SaaS) solutions. Rewards & Benefits More ❯

UK retail industry and customer service operations. Fluency in social media platforms and direct experience working with social media management software. Knowledge of industry-standard frameworks (e.g., Contact center, ITIL). Certification in Sprinklr Modern Care or related technologies. Experience with data analytics and reporting tools. Familiarity with cloud-based technologies and software-as-a-service (SaaS) solutions. Rewards & Benefits More ❯