1 to 25 of 35 Permanent ITIL Jobs in the East Midlands

investigations into systemic issues following service incidents and implement corrective and preventative measures Ensure incidents and service requests are resolved within agreed SLAs Follow ITIL-aligned service management best practices Projects, Change & Improvement Act as technical lead on allocated infrastructure and digital transformation projects Plan and manage outages, upgrades ...

Manage device imaging, deployment, and refresh activities , including supporting new site implementations and local technology refresh projects Maintain high - quality technical documentation , contribute to ITIL-aligned processes, and provide mentoring and technical guidance to colleagues What you need to succeed at GXO: Strong organisation, analytical problem - solving skills ...

Manage device imaging, deployment, and refresh activities , including supporting new site implementations and local technology refresh projects Maintain high - quality technical documentation , contribute to ITIL-aligned processes, and provide mentoring and technical guidance to colleagues What you need to succeed at GXO: Strong organisation, analytical problem - solving skills ...

ability to travel to client sites) Desirable (Not Essential) Experience in an MSP environment Exposure to Azure or Intune IT certifications (CompTIA, Microsoft, ITIL etc.) What's on Offer Salary up to £45,000 Hybrid working model Exposure to both remote and onsite technical environments Supportive and collaborative team environment ...

service, communication, and problem-solving skills. Professional, discreet, and able to handle sensitive information. Desirable: Experience with legal applications, networking, or remote working technologies. ITIL Foundation or Microsoft certifications. Personal Attributes: Approachable, patient, and service-oriented. Detail-focused, collaborative, and adaptable. Working Arrangements: Office-based with some hybrid working depending ...

customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness The setup: It’s an onsite role at the Hinckley Leicestershire offices, and operates on a shift basis with some weekend work (One weekend ...

standards Aware of Data Protection Act, Computer Misuse Act, Caldicott Report, etc Backup & Recovery Desirable Relational Database Skills (e.g. Oracle, SQL, MS Access) PRINCE2 ITIL Cyber Security Personal Attributes Essential Good interpersonal/communication skills and the ability to explain technical information to a non-technical audience. Ability to cope ...

support Product knowledge: Hardware & software, managed services, cloud solutions (Azure, AWS, M365), cyber security, network infrastructure Understanding of IT service delivery: SLAs, service contracts, ITIL, recurring revenue models Experience with technical sales cycles involving IT managers, CTOs, and business stakeholders Additional Skills Leadership & Coaching: Ability to inspire, motivate, and develop ...

mailbox requests and basic troubleshooting. Log and manage tickets accurately in the ITSM tool. Escalate issues when needed and keep users updated throughout. Follow ITIL-aligned processes and SLAs. What We Need: Strong communication skills and confidence on the phone. Customer service experience (IT experience is a bonus). Good ...

Checkpoint, Juniper) Experience with load balancers and authentication technologies Proven problem-solving skills and ability to work under pressure Excellent communication and organisational skills ITIL process knowledge and experience in a NOC or multi-customer environment ...

strong governance capability, and a user-first mindset.You'll bring: Proven experience managing IT end-user services in a complex environment. Strong grounding in ITIL (ITIL 4 preferred). Experience managing vendors and outsourced service partners. Excellent stakeholder engagement and collaboration skills. A track record of driving service improvements through ...

Excellent problem-solving skills and ability to manage multiple priorities. Strong knowledge of data protection and IT compliance requirements. Desirable: Relevant professional certifications (e.g., ITIL, Microsoft Certified, CompTIA, Prince2). Experience managing IT projects from inception to delivery. Knowledge of ERP systems or other business-critical software. Knowledge of extraction ...

integration standards relevant to modern EPR systems. Ability to analyse complex technical and operational problems and develop high-quality digital solutions. Desirable Experience with ITIL, service management or advanced agile frameworks. Knowledge of specialist or bespoke Trust systems and integration patterns. You will be: A proactive and solutions-focused leader. ...

Ability to identify customer issues, working with internal teams (Development, Delivery) to drive resolution. Strong track record managing and resolving incidents end-to-end. ITIL qualification and significant experience leading IT service teams. Demonstrated ability to drive continuous improvement and meaningful change. Experience managing customers effectively, particularly within blue-chip ...

working in a technical environment delivering 2nd line support and management capability including the use of system management and monitoring tools. Fully conversant with ITIL principles and a thorough working knowledge of Incident, Change & Problem Management. Why Join Us? Very competitive salary Excellent healthcare benefits, including access ...

Methodical, organised, and able to manage competing priorities. Desirable: Knowledge of integrations, testing/QA processes, reporting tools (Power BI/SSRS), or PowerShell. ITIL Foundation or similar certification. Working Arrangements: Based from Spalding, Alconbury, Birmingham or Nottingham , with some hybrid working. Occasional out-of-hours work for upgrades ...

shared spaces are fully operational, and that spare equipment stock is properly maintained. Key Responsibilities -Managing incidents and service requests in line with ITIL best practice -Ensuring all tickets are handled within agreed SLAs -Providing clear, professional communication to end users throughout the resolution process -Delivering desk-side support ...

teams in delivering high-quality test automation solutions and enhancements and upgrades - Strong understanding of modern system, development and support best practices - Familiarity with ITIL service management processes - Effective communicator able to translate technical detail when communicated with stakeholders - Strong leadership skills with the ability to motivate, develop, and retain ...

Essential oEducated to A-Level or equivalent experience in health informatics, IT, or a related discipline. Desirable oFormal IT or project support qualification (e.g., ITIL Foundation, PRINCE2 Foundation). oTraining in EPR systems or healthcare informatics. Experience Essential oExperience providing system or application support in a healthcare or IT environment. ...

including CRM/ERP implementations Full knowledge of Agile, Waterfall and Lean methodologies Up to date knowledge of IT security and governance compliance standards ITIL certified highly advantageous Demonstrable proficiencies in working with Salesforce, Atlassian Suite, MS 365 and Sage advantageous Confident communicator on all levels, including stakeholders Ability ...

procurement management or IT asset management Knowledge of supplier governance and procurement processes Experience managing IT assets and/or software licensing Familiarity with ITIL or service delivery frameworks Strong analytical, negotiation, and stakeholder engagement skills Experience using asset management or procurement systems ...

requests within role based access control (RBAC) and segregation of duty (SoD) guidelines Providing task and administrative support as necessary for technology operations IAM, ITIL and security related processes Regular reviews, maintenance and housekeeping of access records and IT operations artefacts About Us Frontier is a successful and growing business. ...

leading an applications support or IT service team Strong technical knowledge of Microsoft Dynamics CRM, Microsoft 365, and enterprise business systems Experience working within ITIL frameworks and service management tools Strong leadership, stakeholder engagement, and process improvement skills What's Next? If you're an experienced IT applications professional looking ...

experience, looking to progress, with salary being dependent on experience level. Key Duties and Responsibilities: • Manage Incidents and Requests in line with Process and ITIL best practices. • Ensure Incidents and Requests are responded to within the customers Service Level Agreement • Provide an effective, professional response to Incidents and Requests. • Ensuring ...

procurement management or IT asset management Knowledge of supplier governance and procurement processes Experience managing IT assets and/or software licensing Familiarity with ITIL or service delivery frameworks Strong analytical, negotiation, and stakeholder engagement skills Experience using asset management or procurement systems ...