23 of 23 Permanent ITIL Jobs in the East Midlands

would also welcome knowledge and experience in the use of MS Word and Excel, commercial awareness, experience of ITSM applications or understanding of ITIL Framework Additional information Clearance: Must be able to pass Security Clearance Hours: 38hrs per week. Shift-based working between ...

willingness to travel domestically as needed Ability to communicate clearly in both written and spoken formats Experience using IT support ticketing systems Familiarity with ITIL principles or relevant qualifications is a plus Bonus: Fluency in Italian and/or Spanish is advantageous, though not essential BENEFITS: Competitive salary with ...

work independently whilst collaborating with wider business teams. Desirable Experience supporting retail or multi-site environments. Microsoft Dynamics certifications. Shopify Partner or integration experience. ITIL Foundation certification. Active Directory and remote support experience. What's on Offer Permanent opportunity. Hybrid working with 4 days per week onsite in Rutland . ...

advantageous. Experience working within a private equity-backed business would be advantageous. Qualifications (Desirable) Degree qualified in a relevant discipline, or equivalent professional experience. ITIL, PRINCE2, MSP or equivalent technology/project delivery qualifications. Cyber security certifications (e.g. CISSP, CISM, CISMP) desirable. Microsoft, Azure or cloud-related certifications desirable. ...

using scripts and tooling. Collaborate with development and IT teams to support deployments and resolve issues. Manage incidents and service requests in line with ITIL processes. Whats on Offer Excellent salary Pension scheme Private healthcare Share scheme Electric car scheme Hybrid working maximum 2 days in the office per week ...

technical colleagues, suppliers, and leadership. Effective collaboration skills, with experience working alongside contractors, MSPs, and cross-departmental teams. Relevant IT certifications (e.g., Microsoft, ITIL, CompTIA) desirable. If you feel you have the skills and experience to step into this exciting IT Manager position, please apply below ...

customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role ...

priorities effectively - A proactive mindset with a passion for continuous improvement - Experience within IT or managed services environments, or knowledge of frameworks such as ITIL, would be an advantage but isnt essential. Why Join Us? This is more than just an account management role - its an opportunity to take ownership ...

external clients and manage internal resources throughout Project and Service deliverables. You will bring an understanding of Service Delivery Standards, operating in ITIL environments and manage Service and Ticketing environments in applying prioritisation of hardware and software requirements. Skill Set Demonstrable evidence of suitable qualifications and experience i.e. Service Delivery ...

role, with experience in defining and delivering operational standards Proven background governing outsourced MSP agreements and enterprise vendor relations. Strong knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred). Demonstrated ability to lead, coach, and develop technical support teams. Experience handling major incidents and crisis communications with senior ...

succeed. Experience within education, healthcare, charities, housing, or another regulated environment would be advantageous, as would knowledge of Cyber Essentials, ISO 27001, NIST, ITIL, or project management methodologies. An enhanced DBS check will be required for this position. If you're looking for an opportunity where you can influence technology ...

minimum of three years' experience supporting an ISO 27001-certified organisation Strong knowledge of security frameworks including ISO 27001, ISO 22301, PCI DSS and ITIL Experience developing, implementing and maintaining information security policies and procedures Deep understanding of security technologies, controls and operational security practices Experience assessing control maturity ...

each incident to ensure the correct resolution and monitor the outcome for effectiveness. Excellent team player Desirable Knowledge, experience, or qualification of the ITIL V4 Foundation qualification, its practices, processes, and framework. Knowledge of Sophos Antivirus software, Mimecast, PDQ, Logitech, and PowerShell. Knowledge or experience of the Excalibur software program. ...

technical audiences, while building strong relationships with stakeholders and colleagues. Process‐Driven & Quality Focused – Experienced in structured IT environments, with an appreciation of ITIL principles, governance, documentation, and best practice change management. Ownership & Continuous Improvement – Proactive in identifying opportunities to enhance cloud platforms, operational processes, and technical standards, while taking … ownership of incidents, tasks, and project deliverables. Relevant Certifications & Experience – Azure, ITIL, Microsoft, Linux, or other cloud‐related certifications are desirable, alongside demonstrable experience supporting and improving enterprise‐scale technology environments. Reward & Benefits Competitive Package : Fair salary benchmarked against market data, annual discretionary bonus, and 29 days holiday plus bank ...

external clients and manage internal resources throughout Project and Service deliverables. You will bring an understanding of Service Delivery Standards, operating in ITIL environments and manage Serv click apply for full job details ...

Line technical support across Trackside and Test Operations environments. Own incidents, requests and escalations through to successful resolution. Deliver technical solutions throughout the ITIL service lifecycle. Act as a technical SME, supporting colleagues and key business stakeholders. Identify opportunities to improve IT services, processes, reliability, security and performance. Ensure … technologies Performance monitoring, availability monitoring and restoration 23+ years' experience in a senior IT Support/3rd Line Support role or equivalent Qualifications Essential ITIL Foundation (v3 or v4) CCNA certification or equivalent networking knowledge Degree or equivalent commercial experience Desirable Microsoft Certifications CCNA Certification Previous Formula 1 Trackside experience ...

advanced application aid (Level 2 and Level 3), including incident and problem management, as well as supplier coordination Familiar with Information Technology Infrastructure Library (ITIL) and agile delivery approaches, including Scrum and Kanban, with strong documentation practices Stakeholder management skills, able to prioritise effectively and deliver high-quality outcomes ...

appropriate architecture and information security governance is in place across Technology planning, delivery and operations, aligned to wider IT governance, audit and compliance requirements. ITIL Service Portfolio Management; ensuring the Technology service portfolio has the right mix of services to meet business outcomes at the right level of investment, risk … strategic programmes and business outcomes. Strong understanding of IT governance, IT performance, audit and compliance, including controls, assurance, reporting and escalation. Working knowledge of ITIL and detailed experience in service management, including service portfolio management, change management and operational governance. Good knowledge of budgeting, resource allocation, financial planning and workforce. ...

SLAs. Monitor, track, and report on operational KPIs and SLAs, identifying performance bottlenecks and performing root cause analysis (RCA) for major incident remediations. Champion ITIL best practices across incident, problem, request, and change management workflows to maintain business continuity. Act as the senior escalation point for major incidents, coordinating technical … ITSM/helpdesk/end user support management position. Proven background governing outsourced MSP agreements and enterprise vendor relations. Strong knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred). Familiarity with ITSM tooling (e.g. Jira, Manage engine, ServiceNow or similar). Good understanding of infrastructure, networking ...

primary escalation point. Deliver hands-on technical support, managing complex customer issues and high-priority incidents. Develop and enhance support processes, service standards, and ITIL-aligned best practices. Build and grow a scalable multi-tier support team, fostering a culture of knowledge sharing and customer focus. Act as a trusted … Strong troubleshooting skills across IP networking environments and hardware-based technologies. A customer-focused mindset with excellent communication and stakeholder management skills. Experience with ITIL principles and service management best practices. A proactive approach, with a passion for continuous improvement and delivering exceptional customer service. The ability to collaborate effectively ...

/2nd/USER SUPPORT/IT FULFILMENT/EXCHANGE/ACTIVE DIRECTORY/O365/WINDOWS/NOTTINGHAM/LEICESTER/MIDLANDS/ITIL/1st/2nd/USER SUPPORT/1st/2nd/USER SUPPORT/IT FULFILMENT/EXCHANGE/ACTIVE DIRECTORY/O365/… WINDOWS/NOTTINGHAM/LEICESTER/MIDLANDS/ITIL/1st/2nd/USER SUPPORT ...

release and change governance. Experience managing suppliers and partners, including service level standards, and resolving incidents and problems within an Information Technology Infrastructure Library (ITIL) framework. Stakeholder management skills, with the ability to prioritise work, communicate clearly and deliver high-quality documentation at pace. Your Bowl of Perks (Benefits) Competitive ...

Senior Information Security Analyst/Engineer/Architect to £54k + Benefits ISO27001, COBIT, SECURITY, ITIL, CISM, CISSP, PCI-DSS Lead Information Security Engineer/Analyst: Do you have a background working in an IT Security function and are able to identify and remediate threats or vulnerabilities, implement information security … passionate about technology, with a strong customer service ethos, focused on keeping abreast with Information Security Management frameworks and standards ( ISO2701, COBIT, ITIL) Lead Information Security Engineer/Analyst/Architect - About the company: Do you want to be part of a successful organisation, that strives to offer stable, sustainable ...