5 of 5 Permanent Identity Management Jobs in the East Midlands

operational efficiency. Contribute to disaster recovery, backup and business continuity planning. Embed security best practices into cloud infrastructure and deployment pipelines. Support vulnerability management, identity and access management, security monitoring and remediation activities. Help implement DevSecOps principles throughout the software delivery lifecycle. Assist with compliance and governance … such as Azure App Services, Azure Functions, Azure SQL, Storage, Front Door or similar cloud services. Knowledge of Infrastructure as Code concepts and environment management practices. Understanding of cloud architecture, networking, application security and identity management principles. Experience with monitoring, logging, alerting and observability platforms. Strong troubleshooting ...

delivery locations in Nottingham. The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates … ensuring SLA’s are met, and wider call management. What you’ll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team ...

delivery locations in Nottingham. The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates … ensuring SLA’s are met, and wider call management. What you’ll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team ...

This role will be responsible for managing the helpdesk team, overseeing support tickets, implementing helpdesk best practices, maintaining high standards across user support, incident management, documentation, and service delivery, and personally handling support tickets where required, including escalations and during busy periods. The Helpdesk Manager will support and oversee … helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets when required, including escalated tickets, complex issues, urgent business‐impacting incidents, and during busy periods. ...

that the integrity of the end-to-end integrated design has been maintained. Define integration architecture between HR platform and downstream systems (Payroll, Finance, Identity Management, etc.). Oversee API usage, middleware patterns, and data exchange protocols. Ensure compliance with security, GDPR, and organisational data governance policies. Provide ...