1 of 1 Permanent Identity Management Jobs in the East Midlands

on leadership role focused on operational excellence and coordination of a small but capable internal team, while supporting strategic initiatives led by the CIO. Key Responsibilties: Team Leadership: Line management of 3 internal IT staff (plus indirect oversight of the Service Desk via the Senior IT Service Delivery Manager). Service Operations: Oversee day-to-day IT service operations … including incident response, request fulfilment, device lifecycle management, and end-user support across 1,000 users in over 100 sites. Infrastructure Oversight: Coordinate management of cloud-based infrastructure (primarily Azure, with one key system on AWS) and device estate (Windows laptops, Samsung Android mobiles). Security Posture Maintenance: Support the Infrastructure & Security Manager in operationalising security controls, patch … management, identity management (Entra ID), and compliance with organisational security frameworks. Collaboration: Act as liaison between IT and key departments across the business to ensure IT services align with operational needs. Escalation Point: Serve as the primary point of escalation for service delivery and support issues. Documentation & Knowledge Management: Ensure accurate and current documentation exists for More ❯