1 of 1 Permanent Operations Analyst Jobs in the East Midlands

of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Internal Grade G Job Description We are recruiting for a Junior Operations Analyst to join our UK&I IT Operations Team who help provide centralized control and monitoring of our critical operations by managing the operational health of … the environment. This is an office-based role at our UKI Operations Centre in Fairham House, Nottingham. You will join an existing rotational shift pattern reporting to an Operations Shift Manager. Working in this small team, you will help with Providing L1 and L1.5 support to both internal and external customers. The following will be the typical activities … performed by a Junior Operations Analyst Perform monitoring of live services, applications and infrastructure. Call handling from internal and external clients Log and process incidents according to the Incident Management process, ensuring escalation to the Major Incident Manager for more serious incidents. Respond/Action events received according to the directions given within a corresponding knowledge article, and More ❯