2 of 2 Permanent Senior Support Engineer Jobs in the East Midlands

title:Senior IT Support Engineer (3rd line)Job type:PermanentEmp type:Full-timeIndustry:Permanent RoleSalary type:AnnualSalary:negotiableLocation:Northampton, UKJob published:09/07/2026Job ID:95557Job DescriptionSenior IT Support Engineer (3rd Line Support)Northampton (Hybrid)Monday – Friday, full time permanent … seeking an experienced Senior IT Support Engineer with proven 3rd Line Support expertise to join our client's growing IT team. The successful candidate will be responsible for resolving complex technical issues, maintaining and improving IT infrastructure, supporting business-critical systems, and leading IT projects from ...

outcomeEngaged – We operate as one, building strong relationships4 More –We always go further for our people, customers and partnersAbout the roleActs as the senior technical authority within the reactive support function, leading resolution of complex and high‐priority incidents.Takes ownership of major incidents and escalations, supporting effective service … restoration and minimal customer impact.Provides technical leadership across the team, improving quality, consistency, and capability.Works closely with the Team Leader to support service outcomes, reduce repeat incidents, and improve technical standards.ResponsibilitiesOwn and resolve complex and business‐critical incidents, acting as technical escalation point for engineers.Provide technical leadership during major ...