3 of 3 Permanent Target Operating Model Jobs in the East Midlands

define and lead our next generation of customer service strategy. This is a high-impact leadership role where you will transform our service model from reactive to proactive - leveraging insight, data, and innovation to create a world-class customer experience. If youre passionate about driving meaningful change, leading high … with wider operational, product, and revenue goals Lead transformational initiatives including automation, self-service, demand reduction, and proactive monitoring Define and implement a clear target operating model with strong governance, ownership, and accountability Champion continuous improvement using data, Lean principles, and root cause analysis Take full ownership ...

Transformation programme for a large, complex organisation based in Nottingham. This role will play a pivotal part in shaping HR processes, systems and operating models as the business modernises its people function. The Role Working closely with HR, IT and Programme teams, you will: Act as the key interface … user stories Support the implementation of new HR systems and platforms (e.g. Workday, SAP SuccessFactors, Oracle HCM or similar) Contribute to business cases, target operating model design and benefits realisation Support UAT, change impact assessments and readiness activities Ensure solutions align to future-state HR strategy ...

leads + individual contributors (circa 18–20 people) Salary: £ + Various other benefits My client is a leading UK-based provider in its sector, operating a nationwide service network with a large field-based workforce and multiple operational sites. It forms part of a wider European group backed … Responsibilities Own the day-to-day operation of the IT function across: Delivery & applications Infrastructure & security End-user support Establish and maintain a clear operating rhythm (weekly delivery cadence, monthly executive reporting, quarterly planning cycles) Own vendor and contract management, procurement coordination, and IT budget/cost control Maintain ...