4 of 4 Permanent Technical Manager Jobs in the East Midlands

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and … This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs are met while aligning service delivery with … issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure, AWS), as needed, collaborating with Operations Centre technical teams on escalations to ensure seamless and effective service More ❯

Technical Service Delivery Manager Hybrid - Locations: Northampton, Manchester, Wiltshire Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast-growing organisation. You'll be the critical link between technical … Own service delivery excellence : Ensure operational targets and contractual obligations are consistently met, with strict adherence to ITIL practices (Incident, Problem, Change, CSI). Be the escalation point : Provide technical guidance across Microsoft, O365, AD, Azure, AWS, networking (WAN, LAN, SD-WAN, Wi-Fi), and infrastructure. Support technical teams in resolving escalations quickly and effectively. Lead customer engagement … roadmaps. Mentor and support colleagues : Help develop other Service Delivery Managers and contribute to a high-performance, collaborative team culture. Experience Required: We're seeking someone who can combine technical authority with service delivery leadership. 7-10 years' IT experience, including at least 5 years in service delivery/service management. Previous technical background (2nd line upwards) with More ❯

Technical Account Manager Northampton | Full-time | Hybrid working availableUp to £45,000 + quarterly bonus (realistic package c£55k) Are you a commercially savvy, technically curious account manager who loves solving problems and building lasting customer relationships? This is your chance to join a multi-award-winning, well-established small business with big growth ambitions -and play … and unlocking opportunities within existing accounts. You'll be the most senior person in sales , acting as a trusted advisor to customers, helping them navigate complex product ranges and technical solutions. What you'll be doing Managing and growing existing accounts Building strong relationships and spotting opportunities for growth Leading the full sales lifecycle-from enquiry to post-sale … leads, actions, and customer journeys Occasionally visiting high-value customers, with most interactions via Teams, phone, or email What we're looking for A consultative, customer-first mindset Strong technical aptitude and willingness to learn Experience in account management or solution-based sales (ideally in a product-led industry) Excellent communication and relationship-building skills Someone who's proactive More ❯

Benefits Health Cash Plan, Dental, Will Writing etc Annual Leave 23 days rising to 27 with length of service Sick Pay Increasing with length of service The Role: IT Technical Services Manager We are seeking an experienced IT Service Desk Manager to support operations and ensure the delivery of high-quality technical services to our users. … The ideal candidate will combine strong leadership and communication skills with deep technical expertise in networking, infrastructure, AWS, and Unix/Linux environments. Key Responsibilities Support IT Service Desk and other areas of the business. Manage and support IT infrastructure, including networking, servers, and end-user environments. Collaborate with Infrastructure and Cloud teams to ensure smooth operations of AWS … Unix/Linux systems. Implement and maintain ITIL-aligned service management processes. Drive continuous improvement and automation initiatives across IT support functions. Ensure prompt escalation and resolution of complex technical issues. Partner with other IT and business teams to support projects, upgrades, and rollouts. Maintain documentation, knowledge bases, and standard operating procedures (SOPs). Requirements 5+ years of experience More ❯