5 of 5 Permanent Technical Support Jobs in the East Midlands

Are you an experienced leader with a passion for delivering exceptional technical support and good understanding of PLC? Join us as Head of Technical Support and take charge of scaling and optimizing our support function to ensure outstanding customer experiences. As Head of Technical Support, you will lead a high-performing team of … engineers and specialists, managing both software and electro-mechanical support operations. You will drive strategy, oversee day-to-day operations, and champion continuous improvement in processes, tools, and customer satisfaction. Why join us? Influence strategic growth and operational performance Hybrid working flexibility Career development and succession planning opportunities Work with a dynamic team across residential and field service sites … Be part of a company that values safety, integrity, and continuous improvement What will you be doing? Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team More ❯

Are you an experienced leader with a passion for delivering exceptional technical support and good understanding of PLC? Join us as Head of Technical Support and take charge of scaling and optimizing our support function to ensure outstanding customer experiences. As Head of Technical Support, you will lead a high-performing team of … engineers and specialists, managing both software and electro-mechanical support operations. You will drive strategy, oversee day-to-day operations, and champion continuous improvement in processes, tools, and customer satisfaction. Why join us? Influence strategic growth and operational performance Hybrid working flexibility Career development and succession planning opportunities Work with a dynamic team across residential and field service sites … Be part of a company that values safety, integrity, and continuous improvement What will you be doing? Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team More ❯

A Technical Customer Support Engineer is sought to join an innovative engineering team in Nottinghamshire, contributing to the technical support, specification, and design of bespoke electronic systems used worldwide. The Technical Customer Support Engineer, Nottinghamshire, will play a key role in providing exceptional service to customers and distributors, ensuring the correct equipment is specified … for projects and that all technical enquiries are handled efficiently. Working closely with the Customer Support Manager, you'll deliver a high-quality experience through a mix of phone, email, and web-based communication. Responsibilities include: Assessing new project enquiries, responding to customers, and booking project details into the CRM system Identifying suitable system types to meet specific … project requirements Providing technical support and remote troubleshooting of complex systems Preparing accurate equipment quotations and responding promptly to bid requests Conducting site visits, surveys, customer meetings, and demonstrations Delivering technical training to customers The Technical Customer Support Engineer, Nottinghamshire, will have the following key skills: Experience working with audio systems and technology Experience designing More ❯

About Us Our client is a technology services provider specialising in modern cloud and IT solutions. They support businesses of all sizes, from start-ups to established enterprises, helping them scale securely and efficiently. By tailoring services to each organisation's needs, they focus on delivering flexibility, resilience, and high-quality support to keep systems running smoothly. Role … Overview We're looking for someone to join the helpdesk team as a first line support for customers. You'll handle technical queries raised by phone or email, take ownership of tickets, and make sure issues are resolved within agreed timescales. You'll also support users onsite or remotely, contribute to projects, and keep customers updated throughout. … Key Responsibilities Act as first point of contact for technical support requests Log, manage, and resolve incidents in line with SLAs Troubleshoot hardware, software, and network issues Provide onsite and remote user support Assist with project work and system implementations Monitor performance, backups, and cyber security alerts Support and administer Microsoft 365 services Contribute to process More ❯

Technical Sales Support – Automotive Industry Location: Heanor, Derby Salary: £28,000 – £34,000 Do you have a solid background in the automotive industry and enjoy helping customers with technical advice? We're looking for an experienced automotive professional to join a growing team as a Technical Sales Support. Whether your experience comes from parts sales or … Manage live chat and online enquiries. Create invoices, proformas, credit notes, and courier labels. Maintain accurate customer and order records. Act as a key link between customers and internal technical teams to resolve issues efficiently. What we're looking for Experience in the automotive industry (parts sales, service desk, or workshop background). Strong understanding of vehicle components, systems … and fault symptoms. Ability to communicate technical information clearly to customers. Customer-facing or telephone-based experience preferred. What's on offer Competitive salary of £28,000–£34,000. Full on-the-job training and ongoing career development. Monthly sales bonus. Access to a fully equipped company gym. Excellent career progression opportunities. If you're an automotive professional ready More ❯