2 of 2 Permanent iManage Jobs in the East Midlands

Digital Workplace team to mature the support model for core business applications. The role serves as a second-line specialist, supporting IPMS, Aderant, iManage and related systems, while collaborating with Service Desk and vendors to improve reliability and user experience. You will help define support processes, train Service Desk engineers ...

across the firm. Key Responsibilities Act as second line support for our internally developed IPMS, Aderant, Sage Intacct, SAP Concur, Kantata, Nintex K2 and iManage, resolving escalated tickets within agreed SLAs. Investigate and troubleshoot application-specific issues, liaising with product owners and vendor support teams where required. Administer user access … permissions and security groups within iManage, IPMS and finance systems, ensuring alignment with the firm's information security and ethical wall requirements. Maintain accurate technical documentation, knowledge base articles and process guides for supported applications, reducing reliance on tribal knowledge. Assist with testing and validation of application updates, patches ...