timely installation and commissioning. Track progress against milestones and proactively manage risks and delays. Stakeholder Engagement Facilitate kick-off meetings and regular check-ins with clients. Collaborate with engineering, billing, legal, and customer service teams. Ensure all stakeholders are aligned and informed throughout the onboarding lifecycle. Documentation & Compliance Maintain accurate onboarding documentation and site records. Ensure compliance with regulatory and More ❯
timely installation and commissioning. Track progress against milestones and proactively manage risks and delays. Stakeholder Engagement Facilitate kick-off meetings and regular check-ins with clients. Collaborate with engineering, billing, legal, and customer service teams. Ensure all stakeholders are aligned and informed throughout the onboarding lifecycle. Documentation & Compliance Maintain accurate onboarding documentation and site records. Ensure compliance with regulatory and More ❯
manage customer expectations on an ongoing basis Facilitate the development of a community of like-minded Brandwatch customers, routinely sharing best practices and leveraging lessons learned Update CRM and billing system records for customer accounts and opportunities Enable and assist product support to best address customer's technical issues Serve as a coach and trusted advisor to Brandwatch customers What More ❯
Objective/purpose To lead and deliver robust, responsive, and forward-thinking IT support across the organisation, with a focus on maintaining and enhancing billing systems. This role aims to ensure operational continuity, drive technical innovation, and support field-based and internal teams through hands-on problem-solving, system optimisation, and collaborative development of IT infrastructure and workflows. Principal roles … and responsibilities Provide responsive and effective IT support to internal teams. Maintain, troubleshoot, and enhance billing system. Tracking and ensuring connectivity, investigating and resolving issues with non-communicating software in collaboration with technical staff and field engineers. Travel to sites to install, repair, and configure hardware. Assist in generating and sending bills via the billing platform. Contribute to the development More ❯
Objective/purpose To lead and deliver robust, responsive, and forward-thinking IT support across the organisation, with a focus on maintaining and enhancing billing systems. This role aims to ensure operational continuity, drive technical innovation, and support field-based and internal teams through hands-on problem-solving, system optimisation, and collaborative development of IT infrastructure and workflows. Principal roles … and responsibilities Provide responsive and effective IT support to internal teams. Maintain, troubleshoot, and enhance billing system. Tracking and ensuring connectivity, investigating and resolving issues with non-communicating software in collaboration with technical staff and field engineers. Travel to sites to install, repair, and configure hardware. Assist in generating and sending bills via the billing platform. Contribute to the development More ❯
