3 of 3 Permanent Customer Experience Jobs in East Sussex

Complaince Content Lead Are you a technical content lead, product content specialist, technical writer or customer education specialist who has worked with complex SaaS, technical or regulated content? We are working with a fast-growing, well-invested SaaS company helping organisations build business resilience across information security, data privacy … shaping how standards, frameworks and workflows are broken down, mapped and explained inside the product. You will work closely with Product, Professional Services and Customer Success, owning content across: Customer guidance and in-platform support Templates and policy frameworks Control content and implementation guidance Knowledge resources and documentation ...

Location : Portslade, Brighton & Hove Office : Hybrid, with at least one Brighton office day per week Salary : £40,000 to £50,000 depending on experience Level : Mid-level Workshop by Bikebook builds software for repair and service businesses. We started with bike repair shops, helping them manage bookings, jobs, customers … still a big part of what we do, but the product is now moving into a broader space: repairs, stock, retail, POS, ecommerce, customer management and workflows for other service-led businesses. We are growing the engineering team and looking for a software engineer who wants to work closely ...

role for an experienced Customer Relations Executive has become available due to internal progression and continued growth. This is a busy and fast paced customer experience team, supporting customers over the phone, via email and live chat in an office based environment where you’ll be focused … handling customer queries, complaints and aftercare cases. You will manage multiple cases at any one time, liaising with internal teams and customers to ensure issues are resolved in a timely and professional manner. The product is technical, requiring strong attention to detail, clear communication and excellent organisation. This Customer ...