2nd line IT Engineer
- Hiring Organisation
- LMA Recruitment
- Location
- Brighton, East Sussex, United Kingdom
- Employment Type
- Full-Time
- Salary
- £33,000 - £39,000 per annum
service to clients by managing incidents through to resolution. Reporting to the 2nd Line Team Leader, your responsibilities will include a mix of proactive monitoring and maintenance, as well as business-as-usual support. In addition to IT support, you will also provide network support to clients. Familiarity with … detailed documentation and communication. * Root Cause Analysis: Conduct thorough root cause analysis for major incidents and problems to prevent recurrence and improve service reliability. * Performance Monitoring: Monitor and analyse system performance metrics to proactively identify and resolve potential issues. Requirements: * Proficiency in diagnosing and resolving hardware ...