Job Title: ResourceManagement Team Lead Department: Professional Services Location: Office based Brighton Employment Type: Full-Time The ResourceManagement Team is central to the company's operational efficiency. It is the authority on the dispatch and scheduling of Trident's technical resources. Using ticket management and scheduling software, the team ensures resources are allocated … Team Lead as needed. Ensure clients receive a consistent, reliable, and client-focused service. Escalate complex issues when needed. Monitor white space in schedules and fill gaps to maximise resource efficiency. Chase outstanding work, approvals, and client confirmations. Maintain accurate records in ticketing systems, mailboxes, and Teams communications. Review and follow all processes that generate information about required bookings … ensuring tasks are completed on time. Enhance departmental processes, update procedures, and improve overall team delivery. Additional RMT Team Lead Responsibilities: Oversee and guide the team in scheduling, resource allocation, and daily ticket management. Ensure workloads are balanced and manage quiet periods to focus on process improvement and departmental capability enhancement. Identify and implement opportunities to streamline operations and More ❯
Job Title: ResourceManagement Team Lead Department: Professional Services Location: Office based Brighton Employment Type: Full-Time The ResourceManagement Team is central to the company's operational efficiency. It is the authority on the dispatch and scheduling of Trident's technical resources. Using ticket management and scheduling software, the team ensures resources are allocated … Team Lead as needed. Ensure clients receive a consistent, reliable, and client-focused service. Escalate complex issues when needed. Monitor white space in schedules and fill gaps to maximise resource efficiency. Chase outstanding work, approvals, and client confirmations. Maintain accurate records in ticketing systems, mailboxes, and Teams communications. Review and follow all processes that generate information about required bookings … ensuring tasks are completed on time. Enhance departmental processes, update procedures, and improve overall team delivery. Additional RMT Team Lead Responsibilities: Oversee and guide the team in scheduling, resource allocation, and daily ticket management. Ensure workloads are balanced and manage quiet periods to focus on process improvement and departmental capability enhancement. Identify and implement opportunities to streamline operations and More ❯
provide reports on usage and engagement. Take primary responsibility for copyright and licensing compliance across the University. Deliver and promote digital and information literacy through workshops, training sessions, and resource development. Contribute to the operational delivery of the University's online study skills programme. Support the Dean of Digital Education in planning and implementing strategies related to digital learning … a similar role, ideally within higher education. Experience managing digital library systems and resources, with strong IT and organisational skills. Knowledge of copyright, licensing, and best practice in digital resource management. Strong communication skills, able to produce high-quality reports, documentation, and multimedia resources. Experience promoting digital literacy and familiarity with emerging digital tools, including AI, to enhance services. More ❯
