4 of 4 Permanent Support Engineer Jobs in East Sussex

Customer Software Support Engineer An established engineering and technology manufacturer based near Lewes, East Sussex , is seeking a Customer Software Support Engineer to join their expanding technical support team. This is a permanent, office-based role supporting clients across the UK and internationally with bespoke software systems used in transport and information technology applications. Location … Lewes, East Sussex Salary: £38k Hours: Monday to Friday, full-time (office-based) The Role You’ll work within a small, specialist team providing software and database support to customers using in-house developed platforms. Responsibilities include assisting with technical enquiries, creating and maintaining databases, troubleshooting issues, and offering guidance via phone, email, Teams, and ticketing systems. This is … an excellent opportunity for a technically minded engineer who enjoys problem-solving, software configuration, and customer interaction. Key Responsibilities Provide first-line technical support on proprietary software applications. Create, test and maintain customer databases and media content. Manage technical queries and tickets using an internal system. Collaborate with engineering, sales, and technical departments. Support colleagues and customers More ❯

Customer Software Support Engineer An established engineering and technology manufacturer based near Lewes, East Sussex , is seeking a Customer Software Support Engineer to join their expanding technical support team. This is a permanent, office-based role supporting clients across the UK and internationally with bespoke software systems used in transport and information technology applications. Location … Lewes, East Sussex Salary: £38k Hours: Monday to Friday, full-time (office-based) The Role You ll work within a small, specialist team providing software and database support to customers using in-house developed platforms. Responsibilities include assisting with technical enquiries, creating and maintaining databases, troubleshooting issues, and offering guidance via phone, email, Teams, and ticketing systems. This is … an excellent opportunity for a technically minded engineer who enjoys problem-solving, software configuration, and customer interaction. Key Responsibilities Provide first-line technical support on proprietary software applications. Create, test and maintain customer databases and media content. Manage technical queries and tickets using an internal system. Collaborate with engineering, sales, and technical departments. Support colleagues and customers More ❯

Job Title: IT Support Engineer – Utilities Client Location: Hybrid/On-site (as required) East Sussex – 2/3 days a week Department: IT Operations/Infrastructure Contract – Inside IR35 Overview We are seeking a skilled IT Support Engineer to provide technical support, maintenance, and administration across Windows Server and Linux environments for a leading … role involves maintaining the stability, security, and performance of business-critical systems supporting operational technology, smart infrastructure, and enterprise IT services. Key Responsibilities Provide 2nd and 3rd line technical support for Windows Server (2016/2019/2022) and Linux (Ubuntu, Red Hat, CentOS) environments. Monitor, maintain, and troubleshoot server infrastructure, storage, and network connectivity across multiple data centres … and cloud environments. Manage Active Directory, Group Policy, DNS, DHCP, and file/print services. Perform user account provisioning, permissions management, and incident resolution within defined SLAs. Support and maintain virtualised environments (VMware vSphere/Hyper-V). Conduct system patching, security hardening, and vulnerability remediation. Support deployment and maintenance of monitoring tools (e.g., Nagios, Zabbix, SolarWinds). More ❯

We design, develop and distribute our own products, including a Unified Communications App and AI-powered tools for call transcription, sentiment analysis and meeting summaries. We also build and support bespoke software applications for selected customers. Our team combines deep technical expertise with a passion for building scalable, cloud-deployed products that solve real-world communication challenges. The Role … We’re looking for a QA & Support Engineer to ensure our products are robust and our users are supported. You’ll create and maintain automated test frameworks (using tools such as Cypress, Cucumber/Gherkin, Playwright or similar) to reduce manual regression work You’ll investigate and resolve issues reported by customers or colleagues. The role combines hands … on QA engineering with technical support and requires curiosity, persistence and a keen eye for detail. Key Responsibilities Quality Assurance: Design, build and maintain automated test suites. Define acceptance criteria and support test coverage across web, mobile and API layers. Perform exploratory testing on new features. Integrate test automation into CI/CD pipelines. Document results and track More ❯