4 of 4 Permanent VoIP Jobs in East Sussex

Potential future travel opportunities The Requirements: Previous Helpdesk/1st Line Support experience desirable but not essential Basic networking knowledge, including routers, switches, firewalls, VoIP, LAN/WAN Strong written and verbal communication skills Confident telephone manner and customer service approach Methodical problem-solving skills Excellent organisation and time management ...

relationships through clear, professional communication Setting up users across Active Directory, Microsoft 365, and Entra Deploying and configuring hardware (imaging & Intune) Supporting and configuring VoIP systems (training provided) Maintaining accurate documentation of systems, changes, and tickets Monitoring backups, updates, and system health checks Diagnosing, repairing, and upgrading devices in-house … work independently Technical experience with: Windows Server (AD, GPO, DNS, DHCP) Microsoft 365 (Exchange, SharePoint, Teams, OneDrive) Azure/Entra Windows & Mac OS Virtualisation VoIP systems MSP experience and relevant certifications are a bonus, not a must. Location & travel: This is an office-based role in Seaford, with regular travel ...

customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. … DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. ...

phone and email, lots of work on the phone with customers logging technical queries and support tickets Logging and managing support tickets Troubleshooting connectivity, VoIP, and network-related issues Monitoring systems and responding to service alerts to prevent outages Assisting with provisioning and administration of telecoms and connectivity services Working … Skills & experience required: Excellent written and verbal communication skills Strong customer service skills with a confident phone manner Basic network understanding (Routers, Switches, Firewalls, VoIP, LAN/WAN) Recent graduate (or equivalent) in a tech-related subject OR strong interest in IT/technical support Ability to learn quickly ...