5 of 5 Permanent ConnectWise Jobs in the East of England

have’s: Certifications e.g. CompTIA A+, Microsoft MTA, or ITIL Foundation. Experience with PowerShell or similar. Experience with MDM solutions, like Intune. Knowledge of ConnectWise PSA/RMM or similar. Package & Benefits Pension Health insurance Training plan & paid study time 25 days’ holiday + Bank Holidays Family-friendly flexibility Excellent ...

real time Communicate with end users by phone, email and the ticket Update ticket status and work completed real time in our PSA (ConnectWise). Work collaboratively with the Provisioning Coordinator to manage ticket allocation Identify and report process gaps to help improve workflows and documentation Maintain consistent performance managing ...

rota or resource planning. Security certifications such as CompTIA Security+, Microsoft SC-200, or equivalent. Experience with ITSM or PSA ticketing platforms, such as ConnectWise, Autotask or Halo. Familiarity with DLP, SIEM or endpoint telemetry tooling. Exposure to compliance frameworks such as ISO 27001 or Cyber Essentials Plus. My client ...

presales and solution teams, ensuring every deal is structured profitably and aligned to margin expectations. Maintain accurate pipeline, forecasting and activity records in ConnectWise and Dynamics 365, with forecast accuracy treated as a core requirement of the role. Cross-Functional Collaboration Work with presales, solution architects, delivery, marketing and partner … driven requirements such as Cyber Essentials or ISO 27001. Exposure to Data & AI propositions, including Microsoft Copilot, data platform or analytics engagements. Familiarity with ConnectWise, Dynamics 365 or similar CRM platforms. Experience working within SME or mid-market environments. Knowledge of vertical markets such as construction, manufacturing, professional services ...

Strategic Group Service Desk Manager – MSP - £60K - £70K – Berkshire Berkshire | £65,000–£75,000 + Benefits Service Desk Leadership | MSP | ConnectWise/PSA | Service Transformation | AI & Automation | Customer Experience Are you currently leading a Service Desk within an MSP and feel ready to take complete ownership of a service operation … above the existing Team Lead and escalation capability. Service Desk strategy, performance and continuous improvement SLA performance, ticket volumes, ageing, backlogs and service quality ConnectWise/PSA utilisation, reporting, dashboards and meaningful KPIs Customer satisfaction, service reviews and senior escalations Team performance, accountability, development and resource planning Service Desk processes ...