Bedford, Bedfordshire, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
Bedford 1-2 days a week on site (hybrid) Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service. Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with … or 2 days in the office and the chance to work with some of the most innovative tools in the industry. Customer Support Engineer Up to £28,000 per annum + benefits The Role: Act as the first line of support for customer incidents, problems, and service requests. Diagnose and troubleshoot technical issues, working across customer … administrative tasks on Microsoft Windows Server. Experienced in diagnosing telephony issues between networked endpoints. Role involving troubleshooting problems in collaboration with customers, B2B service desks and MSPs. If this Customer Support Engineer role would be of interest please contact (url removed) for more information Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to More ❯
Customer & Retailer Care Engineer Join a business at the forefront of technology and transformation, where your work will help shape the future of customer and retailer experiences. This is a chance to be part of a large-scale journey that directly impacts millions while supporting good causes across the UK. What You’ll Be Doing: Provide second … line technical support across customer and retailer care platforms, ensuring reliability and quick resolution of issues. Work with internal teams and external partners to enhance applications including AWS Connect, ServiceNow and OpenText. Contribute to the development and testing of new features, supporting smooth deployment into production. Monitor KPIs, analyse trends, and take proactive steps to improve system performance. Ensure More ❯
Customer & Retailer Care Engineer Join a business at the forefront of technology and transformation, where your work will help shape the future of customer and retailer experiences. This is a chance to be part of a large-scale journey that directly impacts millions while supporting good causes across the UK. What You’ll Be Doing: Provide second … line technical support across customer and retailer care platforms, ensuring reliability and quick resolution of issues. Work with internal teams and external partners to enhance applications including AWS Connect, ServiceNow and OpenText. Contribute to the development and testing of new features, supporting smooth deployment into production. Monitor KPIs, analyse trends, and take proactive steps to improve system performance. Ensure More ❯
Customer & Retailer Care Engineer Join a business at the forefront of technology and transformation, where your work will help shape the future of customer and retailer experiences. This is a chance to be part of a large-scale journey that directly impacts millions while supporting good causes across the UK. What You’ll Be Doing: Provide second … line technical support across customer and retailer care platforms, ensuring reliability and quick resolution of issues. Work with internal teams and external partners to enhance applications including AWS Connect, ServiceNow and OpenText. Contribute to the development and testing of new features, supporting smooth deployment into production. Monitor KPIs, analyse trends, and take proactive steps to improve system performance. Ensure More ❯
watford, hertfordshire, east anglia, united kingdom
Addition+
Customer & Retailer Care Engineer Join a business at the forefront of technology and transformation, where your work will help shape the future of customer and retailer experiences. This is a chance to be part of a large-scale journey that directly impacts millions while supporting good causes across the UK. What You’ll Be Doing: Provide second … line technical support across customer and retailer care platforms, ensuring reliability and quick resolution of issues. Work with internal teams and external partners to enhance applications including AWS Connect, ServiceNow and OpenText. Contribute to the development and testing of new features, supporting smooth deployment into production. Monitor KPIs, analyse trends, and take proactive steps to improve system performance. Ensure More ❯
Customer & Retailer Care Engineer Join a business at the forefront of technology and transformation, where your work will help shape the future of customer and retailer experiences. This is a chance to be part of a large-scale journey that directly impacts millions while supporting good causes across the UK. What You’ll Be Doing: Provide second … line technical support across customer and retailer care platforms, ensuring reliability and quick resolution of issues. Work with internal teams and external partners to enhance applications including AWS Connect, ServiceNow and OpenText. Contribute to the development and testing of new features, supporting smooth deployment into production. Monitor KPIs, analyse trends, and take proactive steps to improve system performance. Ensure More ❯
O ffice Based 5 Days Monday - Friday Key skills: 2nd and Some 3rd Line, Networking and Infrastructure Switches, Routers, Firewalls, VLANS, Access Points, CCTV, Windows, Azure, Intune, Defender, Connectivity, Customer Facing. Must have excellent Communication skills & Customer Service. Any exposure to Ubiquity, Cambium or FortiGate an advantage but certainly not essential. My client is the rapidly growing European … busy team responsible for the delivery of Networking and Infrastructure services across a variety of departments, within a fast-paced environment. The 2nd & some 3rd Line Network and Infrastructure Engineer will be the main contact for high profile individuals in this major site, the role specialises in the configuration and support of the sites Networking and Infrastructure including Switches … Routers, Firewalls, VLANS, CCTV, Windows, Azure, Intune and Defender, etc. It is essential that you have both Networking and Infrastructure skills Ideally suited to an experienced Network and Infrastructure Engineer with expertise in cutting-edge solutions and support who is an excellent customer facing communicator. This is an opportunity to become a key member of a high-profile More ❯
