2 of 2 Permanent Desktop Support Jobs in the East of England

Onsite Desktop Support Engineer Please note: this is an on-site role in Cambridge.About the roleThis is an exciting opportunity to join an energetic, dynamic and driven team focused on improving user performance, mitigating risk and increasing business agility. The position will involve providing onsite desk side support work based in the Cambridge area supporting users with … deliverables, therefore we require engineers who are willing to be flexible in this respect (remuneration is given for all out of hours work).Your part to play Troubleshoot client support incidents, liaising with users at the clients site. This role requires your full time attendance on the client site supporting customers accessing IT services. Helping solve technical issues with … hardware and software) Liaising directly with end users to resolve any problems, as directed by the Service Desk Manager or on site key contact. Logging and triage of technical support requests over the telephone, face to face or by email within the ITSM tool. Using remote control tools and technologies to assist end users’ as required Documenting systems and More ❯

We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks … off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the … efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop More ❯