1 of 1 Permanent Help Desk Support Technician Jobs in the East of England

We're Hiring: Helpdesk Support Technician – Payments 📍 Brentwood, UK | 🕒 Full-Time | On-site Adflex is growing — and we're looking for a Helpdesk Support Technician to join our Service Support team. In this role, you'll be the first point of contact for our business customers, logging, triaging, and tracking … technical support tickets related to our card processing services. You'll play a key role in ensuring issues are resolved quickly, accurately, and professionally. We're looking for someone who’s: ✔ Exceptionally detail-oriented ✔ Great with customers over the phone and via email ✔ Organised under pressure ✔ Proficient with Microsoft Office (especially Excel & Word) ✔ Experienced in helpdesk or technical … support (1+ year) Key responsibilities: 🔹 Accurately log and prioritise incoming tickets 🔹 Triage issues and escalate where needed 🔹 Communicate with customers throughout the support process 🔹 Support account setup and closure 🔹 Collaborate with internal teams and improve support workflows Why Adflex? We're a trusted provider of B2B payment solutions, supporting enterprise customers across More ❯