25 of 25 Permanent ITSM Jobs in the East of England

environments. Exposure to MDM tools, CRM platforms (e.g., Zoho), and retail systems (Lightspeed, Adyen, Torex, Imagesound). Familiarity with Azure AD/cloud security, ITSM/ITIL processes, imaging and deployment tools, and Ubiquiti networking. Understanding of cybersecurity principles and previous collaboration with MSPs. About Jollyes Pets Jollyes ...

lead Workday role for at least 5 years Strong understanding of business processes in HR and/or Finance Familiarity with agile or IT service management practices Experience working in an international and complex organisational environment Excellent communication skills in English Key competencies Leadership and people management Strategic thinking ...

need Ability to obtain or hold UK Government Security Clearance 2+ years experience in IT Asset Management or a related role Experience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy) Good understanding of IT asset lifecycle management and inventory best practices Awareness of software licensing models (e.g. Microsoft ...

experience with Active Directory administration Experience supporting users in a Microsoft-centric environment Confident troubleshooting and ownership of issues end-to-end Experience using ITSM/ticketing systems Azure AD/Entra ID and Intune experience ITIL Foundation certification Exposure to Microsoft cloud and modern workplace technologies Benefits Competitive salary ...

identity and security) Track record of leading senior technical specialists and delivering through others Experience improving operational maturity, resilience, and governance Knowledge of IT service management and security frameworks (e.g. ITIL, Cyber Essentials Plus, ISO 27001) Comfortable remaining hands-on in complex or high-impact situations Strong stakeholder communication skills ...

role Providing first-line support via phone, in person, and onsite at the head office Logging and managing incidents and requests through the ITSM system Troubleshooting and resolving issues efficiently, with a focus on first-time fixes Escalating complex issues with clear and detailed documentation Delivering a high standard ...

work. As fresh Defence programmes come online, youll step in from the very beginning, becoming the go to for a major long-term IT service management project. A key part of your role will be leading the smooth transition of an existing service from a previous supplier into MASS. ...

working with common productivity tools and asset or licence management platforms Nice to have Exposure to application rationalisation or technology governance Familiarity with IT service management or delivery frameworks (e.g. ITIL, Agile) Certifications in SAM, project delivery, or related areas If your interested in the position or would like ...

wider planning and governance. The invaluable experience youll bring, to help us achieve more. Essential Ability to manage complex operational environments Experience in IT service management or similar operational roles Familiarity with ITIL or structured service management practices Experience managing highavailability or businesscritical services Understanding of ISO9001, ISO27001,andISO20000 standards ...

user-based IT hardware and software Offer end-user support for onsite devices and networks, guiding staff or clients through actions via ITSM Tool, MS Teams, face-to-face, or over the phone Support standard and authorised non-standard software applications Take ownership and manage Service Desk tickets through ...

IT support or service desk role. Strong communication and customer service skills. Confident troubleshooting across hardware, software, and network issues. Familiarity with ITSM tools and KPI-driven environments. Meticulous attention to detail and a continuous improvement mindset. Awareness of IT processes such as incident, problem, and access management. Experience with ...

identify efficiencies and value opportunities A collaborative, inclusive leadership style aligned to public-sector values Qualifications Relevant professional or technical qualification in ICT, IT service management or a related field Commitment to ongoing professional development Occasional evening or weekend working may be required If you have the relevant skills ...

working with common productivity tools and asset or licence management platforms Nice to have Exposure to application rationalisation or technology governance Familiarity with IT service management or delivery frameworks (e.g. ITIL, Agile) Certifications in SAM, project delivery, or related areas If your interested in the position or would like ...

experience managing medium-sized service desk teams Background overseeing 1st-3rd line support functions Solid technical foundation enabling effective escalation management Experience working with ITSM tools, SLAs and service performance reporting Excellent communication skills and the ability to work closely with internal stakeholders Willingness to be onsite in Bedford, with ...

grips with our systems and processes, you’ll have the opportunity to progress with us. We've got an L&D programme for our ITSM teams - if you fancy a bit of training, we've got you covered! Knowledgeable, high-achieving, experienced and fun colleagues A career with room ...

with customer service, supporting an insurance claims platform and delivering exceptional user experiences. Key Responsibilities Provide first-line application support via phone, email, and ITSM tools, ensuring timely resolution within agreed SLAs. Troubleshoot a wide range of issues, from password resets and system guidance to more complex queries, including ...

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It … communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. ...

value, not just software features Experience working within UK enterprise sales environments Strong ownership mindset and proactive pipeline generation Nice to Have Exposure to ITSM, integration, automation, or outsourcing environments Experience selling into MSPs or IT service providers ...

delivery processes. Own departmental P&L, ROI, resource utilisation and scalable growth. Act as a key member of the Senior Leadership Team. IT Service Management & Service Delivery Own end-to-end IT Service Management across customer-facing services, including service desk, incident/change management, asset and device management … evangelism. Provide leadership for internal IT, systems, integrations, automation and practical AI enablement initiatives. Skills & Requirements Senior technology leader with proven experience in IT service management and service delivery leadership (ideally ITIL, MSP or similar environment). Strong background in solution architecture and systems integration across retail, logistics, manufacturing, hospitality ...

ecosystem Lead the architecture and design of solutions across ServiceNow modules (ITOM, ITBM/PPM, HRSD, CSM, ITAM, GRC , SecOps, Integration Services, Intelligence & AI, ITSM/DevOps etc.) Partner with enterprise and solution architects to design end-to-end solutions that span multiple platforms and domains Develop an understanding … architecture roadmaps Expertise in ServiceNow core components: Service Catalog, Workflow, Flow Designer, Integration Hub, CMDB, Discovery, Performance Analytics, and Custom Apps. Strong understanding of ITSM, ITOM, CSM, GRC, or other key ServiceNow modules ServiceNow Certified Technical Architect (CTA), ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) certification Experience with integration ...

excellent customer experience. Key Responsibilities Provide 2nd Line End User Support for hardware, software, and application issues Manage incidents and service requests via the ITSM platform (e.g., Hornbill) Build, configure, and deploy Windows 10/11 laptops and desktops Deliver Laptop Refresh programmes and device lifecycle management Administer Microsoft Intune … Microsoft 365 Hands-on experience with Microsoft Intune and device management tools Experience delivering Laptop Refresh/Device Rollout programmes Familiarity with ITSM/ITIL environments Understanding of Active Directory administration Basic network troubleshooting skills Excellent customer service and communication skills Comfortable working in client-facing environments Full UK driving ...

required. What youll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application development project, delivered to (or within) a medium to large size company. … analysing and delivering enhancement requests to a core business system deployed in a medium to large size company. Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM understanding full features and capability. Experience with integration capability within ServiceNow Administration experience of a ServiceNow instance including the delegation of groups ...

Microsoft Dynamics365, ProSuite, Canvas * Work as part of the DevOps resolver team to resolve incidents by priority within agreed OLAs as logged in the ITSM Service Desk system, liaising with 3rd parties as required. * When required provide out of hours support for major incidents and upgrades as required (Time … performance. * Provide 3rd line applications support to all colleagues across the company. * Accurately record and update service requests, problems and change requests using the ITSM system. * Act as a permanent member of Technical Change Board. * Mentor the DevOps Applications Engineers to improve their knowledge and skills. * Work with the Head ...

provision of expert advice across a range of information technology areas such as application, training and hardware support. Using a recognised IT Service Management system, support training and advice is delivered in accordance with the Trusts published service level agreements, information policies and good practice. The individual will demonstrate … operational function but will plan work using typical project methodology. When equipment is replaced any related support requests will be raised on the Trusts ITSM platform About us Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide ...

desk systems. Resolve incidents and service requests in line with agreed service levels. Log, prioritise, and manage incidents and service requests accurately within the ITSM system. Ensure issues are resolved or escalated appropriately. Create, modify, and disable user accounts and permissions in line with security policies. Support password resets … third-line teams when required. Work closely with other IT teams to resolve recurring problems. Essential Experience: Knowledge of working with an IT Service Management tool. Current Service desk experience. Experience in a customer service role. Experience with M365 environments. Essential Qualifications: BTEC level 2 or CompTIA A+ core ...