1 to 25 of 28 Permanent ITSM Jobs in the East of England

device deployment processes. Escalate complex technical issues to 2nd and 3rd line support teams when appropriate. Maintain accurate records and documentation within the IT Service Management system. Assist with hardware builds, software installations, and routine maintenance activities. Contribute to continuous improvement initiatives and knowledge base development. Follow IT security policies ...

across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling)Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalentTrack record of building metrics-driven support operations and reporting outcomes ...

software issues (off-the-shelf and bespoke).Excellent customer service and communication skills, with the ability to manage expectations diplomatically.Experience using an IT service management tool (e.g. ServiceNow).Ability to prioritise workload, solve problems effectively and work flexibly as part of a team.Full UK driving licence and own transport ...

governance, data governance, audit readiness and data privacy. Proven experience delivering solutions using agile methodologies. Significant experience of incident management, change management and IT service management practices. Experience leading and developing technical teams. Proactive approach to continuous improvement and ensuring system health. Excellent stakeholder management, communication and presentation skills. Strong ...

working collaboratively with cross-functional teams, demonstrating strong facilitation and stakeholder management skills. Understanding of architectural frameworks, modelling tools (e.g. UML, ArchiMate ), and IT service management best practices (e.g. ITIL ). Desirable: Exposure to a broad range of technologies, platforms, and enterprise environments . Understanding of emerging technology trends ...

solutions.Experience working collaboratively with cross-functional teams, demonstrating strong facilitation and stakeholder management skills.Understanding of architectural frameworks, modelling tools (e.g. UML, ArchiMate), and IT service management best practices (e.g. ITIL).Desirable:Exposure to a broad range of technologies, platforms, and enterprise environments.Understanding of emerging technology trends and their application ...

Record (EHR) systems, reporting tools, and identity management (e.g., Active Directory). Work within an ITIL framework by aligning product value delivery with IT service management processes, ensuring service stability, compliance and quality are maintained. Embed security by design principles within all application lifecycle activities, ensuring alignment with organisational cyber ...

suggest improvements to prevent future incidents. Previous experience in a 1st line IT support or service desk role. Experience using ServiceNow or a similar ITSM tool for incident and request management. Basic understanding of SaaS applications, system access, and user account management. Ability to work effectively in a fast-paced ...

involving multiple business teams.Exposure to vendor onboarding, due diligence, governance, or risk management activities.Strong reporting and analytical skills.Experience with ServiceNow or similar workflow/ITSM/GRC platforms is desirable.If you're a proactive, organised professional who enjoys working across multiple stakeholders and driving process improvements, we'd love ...

understanding of Agile ways of working.A people-first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling such as ServiceNow ITSM and Azure DevOps.Technical KnowledgeUnderstanding of Integration approaches to other systems such as API, Secure File based Transfers, BIB replication etc.Artificial IntelligenceGrowing awareness ...

will help us continue to thrive: Experience: Previous experience in a service desk or Sales Admin is desirable Tech-Savvy: Proficient in using IT service management tools and Microsoft Office Suite. Problem Solver: Excellent analytical skills and the ability to think on your feet. People Person: Strong communication and interpersonal ...

designing and supporting enterprise application architectures across application, database, and infrastructure layers.Knowledge of platform configuration management, system integration, and environment management.Experience supporting enterprise IT service management frameworks (incident, problem, change).Familiarity with technical governance, change management processes, and architecture documentation.Experience working in Agile delivery environments.This is not an exhaustive list ...

designing and supporting enterprise application architectures across application, database, and infrastructure layers.Knowledge of platform configuration management, system integration, and environment management.Experience supporting enterprise IT service management frameworks (incident, problem, change).Familiarity with technical governance, change management processes, and architecture documentation.Experience working in Agile delivery environments.This is not an exhaustive list ...

Able Experience with Security technologies i.e. DLP Backup Technologies Ideally previous MSP experience/customer facing role Familarity the ConnectWise, HaloPSA or equivalent ITSM tools will be highly advantageous. The position entails assisting with T1 & T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration ...

with strong analytical and problem-solving skills Confident supporting Microsoft environments including M365, Intune/Autopilot, Entra ID, and Active Directory Familiarity with an ITSM platform such as Halo, Zendesk, or similar Clear communicator who can explain technical concepts to non-technical colleagues Someone who takes initiative, spots opportunities ...

networks. • Experience supporting structured professional development programmes, capability uplift, and skills-based progression for engineers. • Basic awareness of and experience with IT Service Management (ITSM) tooling, such as Zendesk and xMatters, in the context of incident workflows and on-call collaboration.About us: You might know us as a supermarket, technology … networks. • Experience supporting structured professional development programmes, capability uplift, and skills-based progression for engineers. • Basic awareness of and experience with IT Service Management (ITSM) tooling, such as Zendesk and xMatters, in the context of incident workflows and on-call collaboration. About us You might know us as a supermarket ...

bring:A strong technical testing background with experience across system and integration testing.Good understanding of technologies such as Active Directory Forests, SQL, ITSM toolsets and software monitoring tools.Experience testing integrations between complex systems.The ability to analyse complex requirements and translate them into effective test coverage.A proactive, outcome‐driven approach with ...

defense (1LoD) remediation plans.Connect to your skills and professional experience QualificationsEssential:Proven experience within an IT risk related role.Good working knowledge of IT Service Management lifecycle and IT controls.Ability to work independently and proactively is essential.Strong management communication, technical and remote collaboration skills are a must with the ability ...

mettersi in gioco. Chi siamo Halo è una delle software company in più rapida crescita al mondo. Sviluppiamo piattaforme leader di mercato per ITSM, CRM, CSM e PSA, aiutando organizzazioni in oltre 75 paesi a lavorare in modo più intelligente e a offrire un servizio migliore. Collaboriamo con aziende ...

environment. NetApp storage hardware. NAS/SAN technologies and principles. VMware integration with NetApp . Enterprise backup environments. Storage troubleshooting and incident resolution. IT Service Management/ITIL environments. Managing P1/P2 incidents and contributing to RCA. Working to defined SLAs and KPIs. Change and release management. Cohesity ...

environment. NetApp storage hardware. NAS/SAN technologies and principles. VMware integration with NetApp . Enterprise backup environments. Storage troubleshooting and incident resolution. IT Service Management/ITIL environments. Managing P1/P2 incidents and contributing to RCA. Working to defined SLAs and KPIs. Change and release management. Cohesity ...

accuracy of information captured in tickets, asset records, and configuration items Strong understanding of ITIL processes (Incident, Request, Change, SACM, Problem etc) Familiarity with ITSM tools and service metrics Knowledge of digital governance and data protection standards Desirable Awareness of NHS RA processes and Smartcard management Familiarity with technical escalation ...

user engagement. You'll lead the integration of regulatory standards such as PSIRF and LFPSE, ensuring NHS compliance, and oversee system security, IT service management, and vendor performance. Success in this role requires knowledge of product improvements, patient safety processes, regulatory compliance, and experience in healthcare settings. About us Elysium … Record (EHR) systems, reporting tools, and identity management (e.g., Active Directory). Work within an ITIL framework by aligning product value delivery with IT service management processes, ensuring service stability, compliance and quality are maintained. Embed security by design principles within all application lifecycle activities, ensuring alignment with organisational cyber ...

closure.Support service transition activities including knowledge transfer, support-team enablement, communications, operational handover and early-life support.Required Skills and Experience:Practical experience in IT service management, service design & introduction, service transition, service delivery or IT operations ideally in a regulated, risk-managed or audit-controlled environment.Demonstrable experience creating Service Design … skills, with the ability to make complex service arrangements clear and actionable.“Nice To Have” Skills and Experience:Experience with ServiceNow or a comparable ITSM platform, particularly service catalogue, CMDB, CSDM, service mapping, knowledge or workflow capabilities!Understanding of SRE concepts such as SLAs, SLOs, SLIs, error budgets, service health ...

informed and issues are managed through to resolution. You will also help build and configure devices, support user access requests, maintain accurate records in ITSM tools, contribute to endpoint compliance and security activity, and work with internal resolver groups and third-party suppliers to progress technical issues. The role offers …/11, Teams, Outlook/Exchange, Active Directory or Entra ID, endpoint management tools such as Intune or SCCM, mobile device management and ITSM processes. A degree in computer science or equivalent experience is required, along with at least one relevant certification such as MCSA, A+, Network+ or Security+. ...