1 to 25 of 33 DemandTrendPermanent ITSM Jobs in the East of England

to end users. Share knowledge and expertise with others, supporting business users as required. Effectively record and monitor progress of all incidents and service requests raised into the central ITSM tools, providing timely feedback to the business and stakeholders as required. Liaise with other support/development teams to resolve cross-system issues and Work with commercial team to manage More ❯

to end users. Share knowledge and expertise with others, supporting business users as required. Effectively record and monitor progress of all incidents and service requests raised into the central ITSM tools, providing timely feedback to the business and stakeholders as required. Liaise with other support/development teams to resolve cross-system issues and Work with commercial team to manage More ❯

infrastructure (VMware vSphere, Hyper-V) On-premises storage and backup solutions (eg, HPE, Pure, Dell, Veeam) Microsoft infrastructure (Windows Server, Active Directory, Group Policy) In-depth understanding of IT service management frameworks (eg, ITIL) and enterprise operational standards. Preferred Certifications VMware Certified Professional (VCP-DCV) Microsoft Certified: Windows Server Hybrid Administrator Associate ITIL v4 Foundation or Practitioner Certifications in storage More ❯

Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. Technical skills Required: - Cisco Networking, Firewalls, Wi-Fi, Windows Servers, Active Directory, Virtualisation, Microsoft 365, Azure, Intune, Windows 10/ More ❯

Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. Technical skills Required: - Cisco Networking, Firewalls, Wi-Fi, Windows Servers, Active Directory, Virtualisation, Microsoft 365, Azure, Intune, Windows 10/ More ❯

on management role Degree in IT/Computer Science or equivalent hands-on experience Solid knowledge of Windows 11, Microsoft 365, basic networking Experience with Active Directory, Exchange, and ITSM/ticketing platforms Exposure to cloud platforms (e.g., Azure, Share Point) Experience with AI tools and implementation Strong problem-solving, communication, and interpersonal skills Proactive, self-motivated, and able to More ❯

Server, Active Directory, Virtualisation Cloud & Endpoint Management: Microsoft 365, Azure, Intune, SCCM/Endpoint Scripting & Automation: PowerShell Devices & Platforms: Windows 10/11, Apple Mac, iOS, Android, tablets, laptops ITSM Tools: ServiceNow, Remedy, or HEAT Telephony: IP Telephony systems About You You're a proactive problem-solver with a passion for technology and a commitment to service excellence. You'll More ❯

with HiAffinity and understanding of billing processes in the utilities sector. Hands-on knowledge of CRM integrations, SQL, and reporting tools. Experience with Jira, Agile methodologies, and ITIL or ITSM tools like ServiceNow. Knowledge of data privacy laws and regulatory compliance in the utility space. Familiarity with debt management, process automation, and workflow tools. Personal Attributes: A strategic thinker with More ❯

server and network environments, including hands-on, third-line support for Microsoft Operating Systems (Windows 10, Server (Apply online only)). You'll monitor and update jobs within the ITSM system, ensuring users are kept informed, and you'll adhere to established Incident Management and Request Fulfilment processes. You'll also be able to help maintain our cybersecurity footprint, making More ❯

all levels, to deliver on KPIs and support the success of the organisation Key Skills: EXPERIENCE AND NON-TECHNICAL SKILLS Customer Service experience MSP experience(Desirable) Contact Centre/ITSM Toolset experience (Desirable) Proficient in Verbal and written English Experience working as part of a team Ability to follow defined processes A commitment to detailed documentation Able to converse with More ❯

to the development of technical methodologies, best practice, policies, procedures and associated documentation Experience of Systems management, using iVanti or SCCM as the deployment infrastructure Knowledge and experience with ITSM/ITIL V3 Reference model. Good logical diagnostic skills, ability to troubleshoot and resolve complex technical issues such as registry-related application problems, clashes between applications etc. Good report writing More ❯

by the customer. Collaborate with other teammates in support of platform consistency and upgradability. Provide L3 support for multiple ServiceNow platforms across multiple applications, including but not limited to ITSM, ITOM, CSM, HRSD. Provide mentorship and technical guidance to a team of junior support analysts. Additionally, you'll have the opportunity to suggest and own improvements enhance productivity and quality More ❯

by the customer. Collaborate with other teammates in support of platform consistency and upgradability. Provide L3 support for multiple ServiceNow platforms across multiple applications, including but not limited to ITSM, ITOM, CSM, HRSD. Provide mentorship and technical guidance to a team of junior support analysts. Additionally, you'll have the opportunity to suggest and own improvements enhance productivity and quality More ❯

maintaining a positive client experience at all times. What are we looking for in the successful candidate: Previous experience of working in an IT support role. Previous knowledge of ITSM Ability to demonstrate IT related problem-solving skills. Working knowledge of IT infrastructure support working across a range of up-to-date technologies including: Desktop/laptop/printer hardware More ❯

was one of the very first ServiceNow partners established in the UK, awarded the 2022 EMEA Elite Segment Partner of the Year and hold confirmed Product Line Achievements in ITSM Standard, Integrated Risk Management (IRM), Hybrid Project Management, Customer Service Management (CSM) and HRSD. They continue to ensure their team holds complex and varied expertise across every aspect of the More ❯

was one of the very first ServiceNow partners established in the UK, awarded the 2022 EMEA Elite Segment Partner of the Year and hold confirmed Product Line Achievements in ITSM Standard, Integrated Risk Management (IRM), Hybrid Project Management, Customer Service Management (CSM) and HRSD. They continue to ensure their team holds complex and varied expertise across every aspect of the More ❯

was one of the very first ServiceNow partners established in the UK, awarded the 2022 EMEA Elite Segment Partner of the Year and hold confirmed Product Line Achievements in ITSM Standard, Integrated Risk Management (IRM), Hybrid Project Management, Customer Service Management (CSM) and HRSD. They continue to ensure their team holds complex and varied expertise across every aspect of the More ❯

What youll bring: Proven experience working in a hands-on ServiceNow development role, with expertise and relevant certification; CSA (Certified System Administrator), CAD (Certified Application Developer) and CIS in ITSM, ITOM, HRSD, CSM, or other key modules. Strong knowledge of JavaScript, ServiceNow scripting (Business Rules, Client Scripts, Script Includes), Flow Designer, IntegrationHub, and REST/SOAP APIs. Experience integrating ServiceNow More ❯

Engaging with stakeholders to gather and qualify requirements—even in complex or unclear scenarios Supporting solution design, testing, deployment and documentation Leading development across multiple ServiceNow product lines (e.g. ITSM, IRM, CSM, HRSD) Supporting technical handovers, system testing, and UAT Maintaining up-to-date knowledge of platform innovations and market trends Adhering to coding standards and contributing to continual improvement More ❯

Engaging with stakeholders to gather and qualify requirements—even in complex or unclear scenarios Supporting solution design, testing, deployment and documentation Leading development across multiple ServiceNow product lines (e.g. ITSM, IRM, CSM, HRSD) Supporting technical handovers, system testing, and UAT Maintaining up-to-date knowledge of platform innovations and market trends Adhering to coding standards and contributing to continual improvement More ❯

Engaging with stakeholders to gather and qualify requirements—even in complex or unclear scenarios Supporting solution design, testing, deployment and documentation Leading development across multiple ServiceNow product lines (e.g. ITSM, IRM, CSM, HRSD) Supporting technical handovers, system testing, and UAT Maintaining up-to-date knowledge of platform innovations and market trends Adhering to coding standards and contributing to continual improvement More ❯

once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us. We've got an L&D programme for our ITSM teams - if you fancy a bit of training, we've got you covered! Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a More ❯

ID: 213801 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a … upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along with monitoring the performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures. Ability to adapt quickly to dynamic team environments … best practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and More ❯

security operations , process design , or automation consulting , ideally in enterprise environments. Good background in process mapping methodologies (e.g. BPMN, swimlane diagrams). Experience with ServiceNow and its associated modules (ITSM, SecOps, GRC). Familiarity with cybersecurity domains , including SOC operations, incident response, change and problem management, and risk/compliance processes. Ability to work with both technical and business partners More ❯

security operations , process design , or automation consulting , ideally in enterprise environments. Good background in process mapping methodologies (e.g. BPMN, swimlane diagrams). Experience with ServiceNow and its associated modules (ITSM, SecOps, GRC). Familiarity with cybersecurity domains , including SOC operations, incident response, change and problem management, and risk/compliance processes. Ability to work with both technical and business partners More ❯