1 to 25 of 35 Permanent ITSM Jobs in the East of England

New Business ITSM Sales Executive/ITSM Solutions Sales IT/MSP Location: Hybrid, Watford (2 days per week in office) Type: Full-time Salary: £60,000 £80,000 + commission About the Role Were seeking an experienced New Business Solutions Sales Executive with a proven track record in ITSM solutions sales , software integration , and automation . This is a … business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration, and position our services as a trusted extension of their IT operations. This is an opportunity to join a … rapidly growing international organisation and play a pivotal role in expanding our footprint within the ITSM and MSP ecosystem. Key Responsibilities New Business Development & Lead Generation Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture More ❯

New Business ITSM Sales Executive/ITSM Solutions Sales – IT/MSP Location: Hybrid, Watford (2 days per week in office) Type: Full-time Salary: £60,000 – £80,000 + commission About the Role We’re seeking an experienced New Business Solutions Sales Executive with a proven track record in ITSM solutions sales , software integration , and automation . This is … growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . You’ll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration, and position our services as a trusted extension of their IT operations. This is an opportunity to join a … rapidly growing international organisation and play a pivotal role in expanding our footprint within the ITSM and MSP ecosystem. Key Responsibilities New Business Development & Lead Generation Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture More ❯

looking for someone who’s: Highly motivated , proactive, and solution-focused. Experienced in diagnosing and resolving issues in enterprise applications (performance, configuration, integration). Skilled in incident management using ITSM tools (e.g., ServiceNow), including root cause analysis and long-term fixes. Experienced in CDL Classic, CDL Strata, or OpenGI platforms (or similar). Comfortable building relationships with third parties such More ❯

and manage multiple tasks Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune Understanding of ITIL or similar IT Service Management frameworks Desirable: Experience troubleshooting applications (web, client, mobile, SaaS) Database or data support experience (SQL/Microsoft Dynamics/D365) PowerShell Scripting (reading/editing) Given the chance to More ❯

and manage multiple tasks Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune Understanding of ITIL or similar IT Service Management frameworks Desirable: Experience troubleshooting applications (web, client, mobile, SaaS) Database or data support experience (SQL/Microsoft Dynamics/D365) PowerShell Scripting (reading/editing) Given the chance to More ❯

Experience Knowledge of ITIL Processes Strong knowledge of Microsoft 365, Active Directory, Windows Server, networking (LAN/WAN/Wi-Fi), and virtualisation technologies. Experience with ICT service management (ITSM) systems and ITIL frameworks Leadership and team management Minimum 57 years of experience in ICT support, including at least 2 years in a supervisory or team lead role. Demonstrable experience More ❯

customer-service skills. · Very good understanding of Windows 10/11. · Knowledge of Microsoft 365 support and administration. · Solid understanding of TCP/IP, DHCP, DNS. · Experience using an ITSM/ticketing system. · Ability to work under pressure and prioritise effectively. · Motivated self-starter with eagerness to learn. · Full UK driving licence. Desirable · 1–3+ years experience (L1)/3+ More ❯

support and basic networking (DNS, DHCP, VPN) Excellent communication and customer service skills Ability to problem-solve, prioritise, and adapt in a busy environment Nice to have: Familiarity with ITSM platforms (Halo, Autotask, ServiceNow) Experience using RMM tools for monitoring & remote support ITIL awareness or certification Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900) What’s in it for More ❯

with a smile and a "can-do" attitude. Providing first-line support via phone, in person, and onsite at our head office Logging and managing support tickets in our ITSM system with clarity and precision Troubleshooting and resolving issues quickly, aiming for first-time fixes Escalating complex issues with detailed documentation to ensure smooth handover 6+Delivering exceptional customer service to More ❯

and manage multiple tasks Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune Understanding of ITIL or similar IT Service Management frameworks Desirable: Experience troubleshooting applications (web, client, mobile, SaaS) Database or data support experience (SQL/Microsoft Dynamics/D365) PowerShell Scripting (reading/editing) Given the chance to More ❯

environment, preferably in a Manufacturing based organization; General End User technology knowledge; End User Workspace platforms (discovery, asset management, client management); End User Microsoft platforms (Active Directory, Office, SCCM); ITSM Tool Set (Ticket Management Software) preferred; Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills; Excellent English Language, Written and Spoken. What More ❯

experience of remediation projects, ideally within a PCI-DSS certified environment. • Strong verbal & written communication skills and natural willingness to collaborate across teams and organisations. • Naturally able & productive with ITSM tools such as Jira, ServiceNow etc. Great to haves: • Good knowledge of the various services and capabilities of cloud computing platforms; Ideally AWS • Hyper-V, Microsoft AD, AAD & VMWare experience More ❯

Looking for to work at the forefront of technology in one of the most modern ITSM environments globally? Look no further. This role bridges the gap between technical delivery and exceptional user experience, specifically with AI Enablement at the heart of what you do. You’ll orchestrate service readiness, lead enablement communications, and champion the voice of the user across More ❯

Group Policy Microsoft Exchange Administration & Support including Office365 Hybrid configurations Office365 Administration/Support including Exchange/Teams/SharePoint Virtualisation technologies (Hyper-V, VMware) Previous experience using an ITSM Platform e.g Autotask, Service-Now etc Ability to plan, prioritise, and manage resources effectively Demonstrated experience in leading and/or managing technical teams Exposure to Microsoft Azure or AWS More ❯

standardised, and accessible. The role combines hands-on technical writing with ownership of knowledge management in ServiceNow, ensuring that knowledge articles, reusable assets, and lessons learned are available across ITSM and project delivery functions. Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and development. The More ❯

and implementations using best practise in pursuit of Customer Service Excellence The ability to work well under pressure in a fast-paced team environment Knowledge and experience working with ITSM tools such as Service Now ITIL Foundation certification Benefits Join us, and your benefits and perks will include private healthcare, Medicash cashback, life assurance, workplace pension, cycle to work scheme More ❯

and delivery excellence. About You: You're a confident people leader with hands-on experience across Microsoft 365, Azure, Intune, Networking, and Wi-Fi solutions. Proven background in IT service management, ideally in a managed service or multi-site environment. Strong communicator and motivator who thrives in a fast-paced, customer-focused setting. Adept at balancing strategy with operational delivery. More ❯

and delivery excellence. About You: You're a confident people leader with hands-on experience across Microsoft 365, Azure, Intune, Networking, and Wi-Fi solutions. Proven background in IT service management, ideally in a managed service or multi-site environment. Strong communicator and motivator who thrives in a fast-paced, customer-focused setting. Adept at balancing strategy with operational delivery. More ❯

directed by the Service Desk Manager or on site key contact. Logging and triage of technical support requests over the telephone, face to face or by email within the ITSM tool. Using remote control tools and technologies to assist end users’ as required Documenting systems and procedures as implemented for and on behalf of the customer creating a comprehensive knowledge More ❯

strong attention to detail and the ability to manage multiple workstreams Proactive mindset with a desire to develop further through learning and training Desirable Skills Additional ServiceNow certifications in ITSM, FSM, Asset Management, or Walk-up Experience Basic JavaScript understanding Knowledge of system integrations Previous experience in large-scale IT or lifecycle management environments More ❯

services. JOB ACCOUNTABILITIES The IT Service Assurance Specialist is responsible for delivering the service integration services within their own Product, overseeing the execution of standardised IT service management processes (ITSM), tools, and frameworks within their Product (including Supplier teams) and ensuring consistency of service integration practices with other Platforms and Products. Primarily reporting to the Product Lead for P&C … governance frameworks, KPIs dashboards, etc.) to deploy the following key processes (in close collaboration with the Supplier team) and ensure their smooth execution: 1. Service Integration Management - Oversee IT service management processes across workplace products. Key areas include: • Incident Management: Manage and resolve incidents to reduce business disruptions. • Major Incident Management: This role additionally operates on-call within scheduled roster … within a large or complex organisation. • Understanding of IT systems, architectures, and technologies to assess service components and collaborate with technical teams. • Understanding and experience in IT service management (ITSM) and Information Technology Infrastructure Library (ITIL). • Experience in maximising effectiveness of offshore resource models and experience in managing and delivering through third-party suppliers, focusing on business outcomes and More ❯

procedures and to meet agreed availability and performance KPIs. Ensuring all colleague infrastructure support tickets are resolved/fulfilled in line with SLA and colleague satisfaction targets, following agreed ITSM processes. Ensuring that all infrastructure components are managed to the appropriate level of risk with respect to security patches, software/firmware revision levels and supplier supported versions. Proactively seeking More ❯

ranks, maybe started as an admin and moved into development and is now ready to take ownership of platform support. You'll need a good grasp of ITIL and ITSM, especially around incident and problem management, and be comfortable working with JavaScript, XML, JSON, HTML and CSS. You'll be organised, proactive, and confident dealing with technical issues, with strong More ❯

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by … upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along with monitoring the performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures. Ability to adapt quickly to dynamic team environments … scale ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and More ❯

to the Head of Lead Consulting. Contribute to internal ServiceNow communities, sharing platform knowledge and best practices. Hold relevant ServiceNow certifications and ITIL Foundation accreditation, with deep expertise in ITSM and at least one additional ServiceNow area and 3–5 years of experience in similar roles Mentor junior consultants and support the Solution Consulting team with strategic guidance and platform More ❯