15 of 15 Permanent ITSM Jobs in the East of England

Business ITSM Sales Executive/ITSM Solutions Sales Location: Hybrid – Watford (3 days per week in office) Type: Full-time Salary: £60,000 – £80,000 + Commission (OTE £120,000 – £150,000) About the Role We are looking for a high-performing New Business ITSM Sales Executive with a strong … track record in IT Service Management (ITSM) solution sales. This is a true hunter role , focused on driving new business growth through proactive prospecting, consultative selling, and strategic relationship building across Managed Service Providers (MSPs) and enterprise organisations. You will use your ITSM expertise to understand customer challenges, articulate value ...

specifications System enhancements planned, tested and implemented with minimal disruption Oracle ERP configuration, data setup and migration overseen Incidents and service requests managed through ITSM tools Application issues diagnosed, resolved and root causes identified Third-party suppliers managed to meet SLAs and quality standards Technical documentation maintained and kept ...

international sites Key technical skills/experience required: Proven experience in IT support or service desk roles, with leadership responsibility Strong understanding of IT service management frameworks such as ITIL Experience managing SLAs, KPIs, and reporting metrics Understanding of Windows-based infrastructure (e.g., Azure, ADUC, etc) Experience using workstation deployment ...

international sites Key technical skills/experience required: Proven experience in IT support or service desk roles, with leadership responsibility Strong understanding of IT service management frameworks such as ITIL Experience managing SLAs, KPIs, and reporting metrics Understanding of Windows-based infrastructure (e.g., Azure, ADUC, etc) Experience using workstation deployment ...

specifications System enhancements planned, tested and implemented with minimal disruption Oracle ERP configuration, data setup and migration overseen Incidents and service requests managed through ITSM tools Application issues diagnosed, resolved and root causes identified Third-party suppliers managed to meet SLAs and quality standards Technical documentation maintained and kept ...

Line IT Support role Experience supporting Microsoft 365 environments Knowledge of Azure and Entra ID administration Experience working with service desk or ITSM ticketing systems Strong troubleshooting skills across hardware, software and remote support environments Familiarity with Intune, SCCM or similar endpoint management tools Experience supporting Microsoft Dynamics ...

budgets and strategic vendor relationships. Desirable Experience Pharmaceutical, biotechnology or medical device manufacturing. Manufacturing Systems, MES, LIMS, ERP or Operational Technology (OT). IT Service Management and Business Continuity Planning. ITIL, PRINCE2, PMP, Agile or similar professional certifications. Why Join? This is an opportunity to influence technology strategy at both ...

Support monitoring, incident resolution and root cause analysis for infrastructure and security-related issues. Maintain accurate documentation and ensure all changes are recorded through ITSM processes. Skills & Experience Required: Strong experience working within an enterprise IT infrastructure environment. Expert knowledge of Active Directory, Federation Services, Exchange and Microsoft Server technologies. ...

engagement skills The ability to influence, challenge and gain buy-in at all levels Experience we're particularly interested in: MSP Transitions Service Transformation ITSM/ServiceNow Transformation IT Outsourcing or Service Integration Target Operating Model (TOM) Change Digital or Technology Transformation Complex organisational change programmes The environment: Fast-paced ...

BMC Helix Solution Architect 6-12 Month Contract | Hybrid Looking for a BMC Helix Solution Architect to lead the design and delivery of enterprise-scale service management solutions within a major transformation programme. This role ...

Integration Hub experience. \n REST API integration experience. \n Service Graph Connector experience. \n ServiceNow Service Mapping exposure. \n ServiceNow Performance Analytics experience. \n ITSM, ITOM, SACM or CMDB process knowledge. \n Experience supporting CMDB remediation, governance or data quality programmes. \n Experience in large enterprise or regulated environments. ...

whilst working as part of a diverse and dynamic team. Your key responsibilities are Providing excellent customer service via the telephone, email and the ITSM system. Maintaining the high standards required for BUUK internal service levels. Working in a front of house position offering in person customer and technical services. … equivalent. ITIL certification. Support based Microsoft technologies accreditation. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages. Knowledge of smartphone & mobile device support. Ability to troubleshoot IT related issues. Have a good understanding of IT security and awareness of cyber security ...

partner to the Incident and Service Delivery Managers, you will be responsible for maintaining the integrity of all records within the ManageEngine ITSM system while bridging the gap between technical teams and non-technical stakeholders. By translating complex business requirements into technical solutions and collaborating closely with 2nd Line … proactively leading and motivating the Junior SDAs ensuring that there is a culture of high performance, strong engagement and a commitment to continual improvement. ITSM Architecture:Administer and optimizeServiceDesk Plus (SDP), including the design of complexRequest Life Cycles (RLC)and visual workflows. Oversee the full Incident & Request life cycle from ...

ITSM New Business Sales Consultant Location: Hybrid – Watford (2 days per week in office) Type: Full-time Salary: £60,000 – £80,000 + commission (OTE £120,000 – £150,000) The Opportunity We’re looking for a high-performing ITSM New Business Sales Consultant to drive growth in a fast-scaling … international organisation. This is a true hunter role —focused on winning new business, opening doors, and building a strong pipeline within the ITSM and MSP ecosystem. You’ll take a consultative approach to selling, helping organisations modernise and optimise their IT service operations through automation, integration, and smart service design. ...

excellent opportunity for someone who enjoys balancing hands-on technical support with people leadership and is looking to further develop their career within IT Service Management As IT Service Desk Team Lead, you'll play a key role in shaping the day-to-day IT support experience for colleagues across … communication during incidents, service disruptions, and operational changes. Maintain and improve knowledge base documentation and support processes. Support asset management and lifecycle tracking within ITSM platforms. Gather user feedback and contribute to initiatives that enhance both service quality and user experience. We're looking for someone who combines strong technical ...