1 to 25 of 28 Permanent ITSM Jobs in the East of England

and web filtering software - Quest Active Roles Server and Quick Connect - Microsoft Systems Centre - Configuration Manager/Operations Manager - Microsoft Office products - Release management best practises - Use of IT Service Management tools (i.e., 'helpdesk' software for the management of changes, incidents etc.) For further information and to apply get in touch now Navartis Ltd is a specialist recruitment company supplying More ❯

updated with the latest trends and technologies in endpoint management and recommend improvements The candidate Experience working within an IT Service Desk or Desktop Support role. Experienced with using ITSM tools preferred Excellent troubleshooting, problem-solving and analytical skills. Proficiency in endpoint management tools (e.g. Microsoft Intune, Autopilot). Microsoft Technologies e.g. Windows OS, Active Directory, Entra ID, Office More ❯

in endpoint and device management tools such as Intune , SCCM , and Jamf (for macOS) . Scripting and automation ability (e.g., PowerShell ). Understanding of ITIL principles and familiarity with ITSM platforms like ServiceNow or Jira. Security awareness and experience with IAM, MFA, and endpoint protection solutions. Excellent communication skills and a collaborative, problem-solving mindset. Desirable: Certification or current study More ❯

infrastructure (VMware vSphere, Hyper-V) On-premises storage and backup solutions (eg, HPE, Pure, Dell, Veeam) Microsoft infrastructure (Windows Server, Active Directory, Group Policy) In-depth understanding of IT service management frameworks (eg, ITIL) and enterprise operational standards. Preferred Certifications VMware Certified Professional (VCP-DCV) Microsoft Certified: Windows Server Hybrid Administrator Associate ITIL v4 Foundation or Practitioner Certifications in storage More ❯

to efficiently deliver support services. Add and maintain accurate technical documentation. Experience with PSA (Autotask preferred) & working to SLAs. Desirable Skills & Qualifications Microsoft Certifications. Exposure to ITIL or other ITSM framework IND/LET More ❯

to efficiently deliver support services. · Add and maintain accurate technical documentation. · Experience with PSA (Autotask preferred) & working to SLAs. Desirable Skills & Qualifications · Microsoft Certifications. · Exposure to ITIL or other ITSM framework IND/LET More ❯

Server, Active Directory, Virtualisation Cloud & Endpoint Management: Microsoft 365, Azure, Intune, SCCM/Endpoint Scripting & Automation: PowerShell Devices & Platforms: Windows 10/11, Apple Mac, iOS, Android, tablets, laptops ITSM Tools: ServiceNow, Remedy, or HEAT Telephony: IP Telephony systems About You You're a proactive problem-solver with a passion for technology and a commitment to service excellence. You'll More ❯

Server, Active Directory, Virtualisation Cloud & Endpoint Management: Microsoft 365, Azure, Intune, SCCM/Endpoint Scripting & Automation: PowerShell Devices & Platforms: Windows 10/11, Apple Mac, iOS, Android, tablets, laptops ITSM Tools: ServiceNow, Remedy, or HEAT Telephony: IP Telephony systems ?? About You You're a proactive problem-solver with a passion for technology and a commitment to service excellence. You'll More ❯

with HiAffinity and understanding of billing processes in the utilities sector. Hands-on knowledge of CRM integrations, SQL, and reporting tools. Experience with Jira, Agile methodologies, and ITIL or ITSM tools like ServiceNow. Knowledge of data privacy laws and regulatory compliance in the utility space. Familiarity with debt management, process automation, and workflow tools. Personal Attributes: A strategic thinker with More ❯

to the development of technical methodologies, best practice, policies, procedures and associated documentation Experience of Systems management, using iVanti or SCCM as the deployment infrastructure Knowledge and experience with ITSM/ITIL V3 Reference model. Good logical diagnostic skills, ability to troubleshoot and resolve complex technical issues such as registry-related application problems, clashes between applications etc. Good report writing More ❯

professionals , fostering growth and excellence in service delivery. What We’re Looking For Proven experience managing GxP systems in a pharmaceutical or regulated manufacturing environment. Strong understanding of IT service management, compliance, and system lifecycle. Leadership experience with cross-functional teams and external vendors. Project management skills with a track record of successful system implementations. Excellent communication and stakeholder management More ❯

What youll bring: Proven experience working in a hands-on ServiceNow development role, with expertise and relevant certification; CSA (Certified System Administrator), CAD (Certified Application Developer) and CIS in ITSM, ITOM, HRSD, CSM, or other key modules. Strong knowledge of JavaScript, ServiceNow scripting (Business Rules, Client Scripts, Script Includes), Flow Designer, IntegrationHub, and REST/SOAP APIs. Experience integrating ServiceNow More ❯

to junior colleagues. What We're Looking For A good solid background in ServiceNow Development/Coding, perhaps moving up from an Admin level. Strong understanding of ITIL/ITSM processes, especially incident/problem management. Comfortable with JavaScript, XML, JSON, HTML, CSS. Organised, proactive, and confident in taking ownership of technical issues. Excellent communication skills across technical and non More ❯

once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us. We've got an L&D programme for our ITSM teams - if you fancy a bit of training, we've got you covered! Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a More ❯

ID: 213801 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a … upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along with monitoring the performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures. Ability to adapt quickly to dynamic team environments … best practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and More ❯

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by … upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along with monitoring the performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures. Ability to adapt quickly to dynamic team environments … scale ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and More ❯

developing the ServiceNow platform Experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS etc) ServiceNow Certified System Administrator accreditation required, and having CIS-CSM/CIS-ITSM, ITIL v4 Foundation would be advantageous More ❯

Android, and enterprise applications. Manage incidents using SCCM, MS Endpoint, Intune, PowerShell, and Active Directory (on-prem & Azure AD). Lead root cause analysis and problem management processes. Maintain ITSM records (ServiceNow, Remedy, HEAT) and support ITIL-aligned service delivery. Mentor junior engineers and ensure SLA compliance across service queues. Collaborate on training plans, skills matrices, and technical projects. Provide … support across campuses and participate in out-of-hours rotas. ?? What You'll Bring: Strong technical knowledge of desktop/mobile platforms and enterprise tools. Hands-on experience with ITSM tools and ITIL processes. Excellent communication skills-able to translate tech talk into plain English. A proactive, solutions-focused mindset with a drive for continuous improvement. ?? Desirable Qualifications: HNC/ More ❯

across a range of exciting project. Requirements: Strong Power BI experience Experience with ETL pipelines, data modelling, SQL Azure Data Factory experience Ideally: Experience with Power Platform integrations IT Service Management knowledge More ❯

device compliance and endpoint security Maintain and optimise virtual server environments (Hyper-V) and backups Support onboarding and offboarding processes, including device builds and user setup Work with the ITSM tool (ServiceNow or equivalent) to manage escalations and workflows Drive process and system improvements with a focus on security, automation and service quality Maintain IT documentation, knowledge articles, and change … AD, and Teams Demonstrated experience leading technical change and systems improvement projects Comfortable working across the full IT lifecycle – design, delivery, support and optimisation Familiarity with ServiceNow or other ITSM platforms Good understanding of networking fundamentals – DNS, DHCP, VPN, VLANs, Firewalls Scripting experience (PowerShell, Bash or Python) Hyper-V or equivalent virtualisation experience Excellent communication and problem-solving skills Proactive More ❯

aligned service desk processes to ensure consistency and quality Collaborating with colleagues to resolve escalated issues and share knowledge Prioritising and managing multiple support tickets effectively under pressure Using ITSM tools (e.g. Freshservice) to track and resolve incidents Technical Skills Windows 10/11 Active Directory/Microsoft Entra Microsoft 365/Azure/Intune/Teams/SharePoint Dynamics …/Business Central Freshservice ITSM You may also support the team with systems like: Windows Server 2019, SuSE Linux, RHEL, CrowdStrike Falcon, Arctic Wolf, Proofpoint Email Security What skills and experience you will bring Strong communication and customer service skills Solid knowledge of Windows 10/11 Ability to take ownership and see tasks through to resolution A collaborative mindset More ❯

Problem Management processes in enterprise IT environments. Excellent stakeholder engagement, communication, and organisational skills. Experience coordinating across technical teams to drive service excellence. Bonus: Familiarity with ServiceNow or similar ITSM platforms and a background in infrastructure, networking, or application support. What You'll Get: Competitive salary between £55,000 - £65,000 Hybrid flexibility for improved work-life balance Private Medical … Problem Management processes in enterprise IT environments. Excellent stakeholder engagement, communication, and organisational skills. Experience coordinating across technical teams to drive service excellence. Bonus: Familiarity with ServiceNow or similar ITSM platforms and a background in infrastructure, networking, or application support. What You'll Get: Competitive salary between £55,000 - £65,000 Hybrid flexibility for improved work-life balance Private Medical More ❯

such as Dynatrace (primary), Grafana, and Splunk Collect and analyse telemetry data (metrics, logs, traces, events) to diagnose and resolve system and application performance issues Integrate monitoring platforms with ITSM tools (e.g. ServiceNow) and CI/CD pipelines to enable proactive alerting and resolution workflows Act as a Monitoring & Observability SME within customer delivery teams Support incident response activities and … need Strong experience deploying and managing observability platforms including Dynatrace, Grafana, and/or Splunk Deep understanding of telemetry signal analysis and performance monitoring Experience integrating observability tools with ITSM platforms and DevOps toolchains Ability to troubleshoot complex infrastructure and application issues using monitoring insights Solid scripting experience (Python, PowerShell) for automation and integration Familiarity with cloud platforms (Azure, AWS More ❯

and help build a world-class IT service experience. A high-profile, forward-thinking organisation is undergoing a once-in-a-lifetime transformation, including the overhaul of its IT service management platform. As part of this journey, we're looking for an experienced ServiceNow Administrator to help lead the transition and support the ongoing development of ServiceNow across the business. … What You'll Do Lead the configuration and rollout of ServiceNow across the organisation. Partner with internal stakeholders and external consultants to design and implement solutions. Support and improve ITSM processes, including incident, change, and configuration management. Identify automation opportunities and drive continuous improvement initiatives. Maintain comprehensive documentation, reporting, and technical roadmaps. Liaise with external vendors and service providers. What … You'll Bring Strong experience in ITSM and operational support models. Proven background as a ServiceNow Administrator, Developer, or Architect. In-depth knowledge of ServiceNow modules, workflows, forms, and integrations. Ideally certified as a ServiceNow CSA and/or CIS . Excellent communication and stakeholder engagement skills. A proactive mindset and up-to-date knowledge of ServiceNow trends and best More ❯

development. Foster a culture of accountability, urgency, and continuous improvement. Operational Excellence Oversee daily support operations including incident resolution, service requests, and hardware/software troubleshooting. Ensure adherence to ITSM processes and SLAs, using tools such as ServiceNow. Identify and implement process improvements to enhance service delivery and efficiency. Stakeholder Engagement Build and maintain strong relationships with client stakeholders, acting … such as build trackers. The Ideal Candidate Will Have: Essential Skills & Experience Proven experience leading a team of IT support engineers in an on-site environment. Strong understanding of ITSM tooling and processes (e.g., ServiceNow). Solid technical background in hardware/software support, networking, and remote troubleshooting. Demonstrated ability to drive process improvements and document operational workflows. Excellent interpersonal More ❯