2 of 2 Permanent Journey Map Jobs in the East of England

solution design or delivery Champion accessible communication of complex technical concepts to non-technical audiences Lead service design-oriented exercises such as journey mapping, value stream mapping, and UX review sessions to support continuous improvement. Evaluate and improve user journeys, workflows, and interaction patterns across software and tools ...

mapped and the communications plan is ready. Your role is to turn that plan into a working, measurable CRM programme. As CRM Implementation & Journey Manager, youll oversee the build, testing and rollout of automated customer journeys within Zoho. Youll coordinate across teams in order to get CRM campaign … assets created, keep delivery on track and make sure each journey works effectively across multiple brands, locations and customer touchpoints. This is not a strategy role from a blank page, and it is not a heavily technical development position. It is about implementation, project management, testing and optimisation. ...