relevant IT subject or equivalent experience Possess an industry recognised customer service qualification Foundation certificate in ITIL Service management. Technical Qualifications such as MCSE, MCP or A+ Certification. Desirable Continued post graduate training. Intermediate certificate in ITIL Service Management (Service Operation) or equivalent level of knowledge, skills and experienced Knowledge more »
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
Cambridge Education Group
IT systems, hardware and software. Excellent communication and interpersonal skills. Ability to prioritise tasks and manage time effectively. IT certifications (e.g., CompTIA A+, MicrosoftCertifiedProfessional, ITIL) are a plus. Experience in an academic company is beneficial but not vital. Please note that interviews for shortlisted candidates and any potential more »
work experience in the IT Service Desk area Relevant educational qualifications SAP/SAP Business One knowledge will be advantageous. Additional trainings for Microsoft (MCP level) and Cisco (CCNA Discovery) ICT service operations Basic ITIL knowledge Broad technical skills hardware, OS & software (Microsoft, mobile devices) Basic technical skills Server OS more »
team. A proactive attitude with a willingness to learn and adapt to new technologies. Desirable Skills: Certifications such as CompTIA A+, MicrosoftCertifiedProfessional (MCP), or ITIL Foundation. Experience with Mac OS, Linux, or other operating systems. Knowledge of cloud services and virtualization technologies. What We Offer: A supportive and more »