Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
Philips International
Service Delivery Performance Specialists Job Description Service Delivery Performance Specialist In this role you You are responsible for driving service delivery excellence by enhancing operational performance, productivity, continuous improvement, rootcauseanalysis, and solution delivery-working independently with limited supervision. This includes optimizing systems, processes, and cross-functional teams that support customer service and solutions delivery, ensuring … the efficient and effective execution of services and outcomes. Your role: Analyze Operational Performance Conducts thorough analysis and creates insightful reports comparing actual service delivery outcomes against predefined performance targets to inform strategic decision-making. KPI Management and Reporting Oversees the end-to-end process of data mining, management, and reporting for key performance indicators (KPIs), supporting ongoing performance … monitoring, rootcauseanalysis, and continuous improvement efforts. Leverage Business Intelligence Tools Utilizes business intelligence (BI) platforms to identify and quantify operational challenges, recommend evidence-based improvements, and measure the effectiveness of corrective actions over time. Coordinate Data Collection for Compliance Collaborates with cross-functional project teams to collect install base data necessary to meet quality and More ❯
Hemel Hempstead, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Southern Communications Ltd
Play a critical role in the governance of the CRM and Power Platform estate, aligning with compliance, security, and change control processes. Take ownership of incidents and issues, ensuring rootcauseanalysis and robust long-term solutions. Maintain a backlog of enhancement requests, prioritising changes in line with stakeholder needs and product direction. Help establish and grow More ❯
maintain both on-premises and cloud-based infrastructure Serve as a technical escalation point for 1st and 2nd Line Support Engineers Troubleshoot and resolve complex infrastructure incidents and perform rootcauseanalysis Support a wide range of systems including Exchange, Microsoft 365, Windows Server, VMware, and core networking Lead on system upgrades, patch management, capacity planning, and More ❯
Hemel Hempstead, Hertfordshire, South East, United Kingdom
NTT Global Data Centers EMEA UK ltd
Team, including workload management Ensure time management and quality delivery from different stakeholders Client-oriented strong stakeholder management, providing frequent updates (externally, internally) to ensure continuous clarity Conduct thorough root-causeanalysis and implement lessons learned to drive continuous improvement Involvement in training development for electrical systems, ensuring adherence to company standards and regional requirements Acting as … circuit and arc flash studies is desirable Proven track record of electrical optimization and efficiency improvements, preferably in Data Centers Excellent stakeholder management and communication skills Ability to conduct root-causeanalysis and implement lessons learned Experience in developing and delivering training programs Familiarity with SOP/EOP development and the CAB process Ability to act as More ❯
across the front end of the customer experience, which means we now have an opportunity for an Analyst to join the team. As an Analyst , you will provide data, analysis, reporting, and decision-making support to stakeholders across Logistics, helping to optimise operational efficiency. This role is critical in supporting our data-driven approach to improving processes and driving … skills to extract, interpret, and visualise data to support decision-making. Supporting the consolidation of data from multiple sources across Logistics, ensuring accuracy and consistency. Identifying trends and conducting rootcauseanalysis to improve key performance indicators. Collaborating with various teams across Logistics, Finance, and Technology to contribute to strategic projects. Ensuring compliance with best practice security … management in all data-related tasks. About you - Requirements to be considered: Strong data analysis and problem-solving skills. Technical proficiency in SQL, VBA, or other relevant programming/scripting languages. Experience using and building BI tools to create insightful reports. Ability to collaborate effectively with different departments and stakeholders. Strong communication skills to present findings and recommendations clearly. More ❯
Peterborough, Cambridgeshire, England, United Kingdom
Charis Grants Limited
with the design, deployment, and management of cloud-based Azure infrastructure solutions. Ensure the efficient operation, monitoring, and maintenance of cloud environments, virtual machines, storage, networking, and databases. Perform rootcauseanalysis of recurring infrastructure issues and provide solutions to improve system reliability. Collaborate with the 1st line support teams to escalate and resolve complex technical issues. More ❯
Braintree, Essex, United Kingdom Hybrid / WFH Options
Supercash
to support business continuity planning. Champion Observability and AI Adoption: Deploy AI-based anomaly detection and observability tooling. Leverage AI tools like Cursor to interrogate code repositories and surface root causes faster. Collaborate Across Teams and Vendors: Act as the point of contact between internal MAT stakeholders and external payments partners to escalate, triage, and resolve complex technical issues. … supporting payments orchestration across multiple processors (e.g., Braintree, Adyen, ). Familiarity with AI tooling for debugging or observability (e.g., Cursor) or experience using LLMs to accelerate problem-solving and rootcause analysis. Prior experience in a startup or scale-up environment, with proven adaptability in fast-changing technical and operational settings. Background in the travel or fintech industry More ❯
SLAs and driving performance improvements Collaborate across IT, delivery, and support teams to enhance service delivery Manage shift scheduling and ensure balanced workloads and development opportunities Drive incident management, rootcauseanalysis, and preventive actions Support integration of new technologies and processes into operations. What Makes This Opportunity Special: Rotating Shift Schedule (4 days on from 7am … SLAs and driving performance improvements Collaborate across IT, delivery, and support teams to enhance service delivery Manage shift scheduling and ensure balanced workloads and development opportunities Drive incident management, rootcauseanalysis, and preventive actions Support integration of new technologies and processes into operations. What Makes This Opportunity Special: Rotating Shift Schedule (4 days on from 7am More ❯
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
Arm Limited
etc.) that improve code-path exploration and minimise false positives. Continuously improve coverage by growing seed corpus, deploying targeted mutation strategies, and integrating new instrumentation techniques. Automate crash triage & root-causeanalysis ; distinguish exploitable vulnerabilities from benign faults and drive CVE-level findings to remediation. Develop custom sanitisers to expose classes of bugs traditional fuzzing misses. Validate … at scale (GCP/AWS, Kubernetes, or bare-metal clusters). Familiarity with kernel, embedded, or firmware fuzzing (e.g., Syzkaller, QEMU-based harnesses). Background in reverse engineering, static analysis or symbolic execution. Experience integrating fuzzing into CI/CD pipelines and tracking coverage metrics. If you're passionate about breaking software safely, love high-coverage charts, and want More ❯
Borehamwood, Hertfordshire, United Kingdom Hybrid / WFH Options
Interaction Recruitment
fixing all incidents passed to them from 1st and 2nd line team. Additionally, you will perform a variety of proactive tasks which will help maximise customers' up-time, perform root-causeanalysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Key Responsibilities More ❯
Borehamwood, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Interaction - Letchworth
fixing all incidents passed to them from 1st and 2nd line team. Additionally, you will perform a variety of proactive tasks which will help maximise customers' up-time, perform root-causeanalysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Key Responsibilities More ❯
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
Arm Limited
toolchain problems, infrastructure bottlenecks, or system-level failures. Proven track record of prioritizing tool issues, isolating bugs with standalone test cases, and working with vendors for quick resolution and root-cause analysis. Background in SoC bring-up and hardware/software co-design methodologies. Exposure to Arm-based architecture, hybrid emulation/simulation workflows and performance modeling. Understanding … of throughput tuning techniques and performance analysis for large-scale emulation systems. In Return: At Arm, we build the foundational compute platforms that power billions of devices worldwide. From smartphones and autonomous vehicles to infrastructure and IoT, our technology shapes the way people interact with the world around them. By joining Arm, you'll work on industry-leading technology More ❯
approach to identifying and resolving more complex risks and issues Anticipates and raises highly complex risks and issues to enable them to be mitigated Defines problem statements, and supports rootcauseanalysis for risks and issues Follows set development path for their role/specialism Takes the initiative to develop skills and knowledge by identifying (and agreeing More ❯
trends and emerging technologies We're excited if you have 5+ years software engineering experience with UI development expertise Advanced C++ skills plus proficiency in Python/JavaScript Strong rootcauseanalysis and technical communication abilities Knowledge of AI applications and experience with generative AI tools Proactive mindset with passion for continuous learning and fast iteration Benefits More ❯
detailed test specifications, plans and scripts to characterise sensor performance and validate compliance Execute verification, qualification and correlation tests across development and early production stages Build data pipelines and analysis tools in Python or MATLAB to extract, visualise and interpret key performance insights Work closely with hardware, software, firmware and applications teams to define test criteria and refine results … Contribute to lab infrastructure development and help mentor junior engineers Support root-causeanalysis for anomalies and product investigations with methodical, hands-on testing What do I need to be successful? This is a highly technical and hands-on role requiring experience across electronic systems, software, fluidic systems, and data. You'll need strong attention to detail More ❯
Stevenage, Hertfordshire, South East, United Kingdom
Russell Taylor Group Ltd
in line with company procedures. Participate and/or host internal and external audits inclusive of customer and regulatory audits. Competent to author and approve routine QMS activities. Performing RootCauseAnalysis using problem solving tools such as Fishbone, 5 Whys etc. Authors, reviews, and approves Controlled Documents in accordance with procedures. Will support in delivering the More ❯
per annum 8% Bonus, Excellent Pension, 33 Days Holiday, BUPA, Dental Skills: Engineering degree, 8D problem solving, APQP, AS9100 & ISO9001 standards, FMEA, Strong drawings interpretation, Configuration management, Rootcauseanalysis At Safran Electrical & Power, we recognise that aviation needs to innovate and change in order to protect our environment. We believe that future aircraft power systems will More ❯
to the customer within working time. Actively look for ways to be supportive and continuously Improve as a business. Create documentation for learnings for major breakdowns/outages, using rootcauseanalysis methods and best practice approaches. Support In ensuring sites maintenance budget Is adhered to, through working with a no-waste approach and repairing/testing More ❯
Luton, Bedfordshire, United Kingdom Hybrid / WFH Options
Leonardo UK Ltd
development teams to implement mitigations and preventive measures. Incident Response & Mitigation: Assess and maintain the Incident Response Plan, lead the response to security incidents and breaches, providing expertise in rootcauseanalysis, containment, and remediation. Vulnerability Management: Conduct regular security assessments, including vulnerability scanning and writing penetration testing Statement of Works, and manage the remediation of identified More ❯
and cost effective. Managing prototype builds (ensuring logistics of key parts are in control, build plans are in place, production lines are prepared & any issues are recorded). Supporting rootcauseanalysis of prototype build issues down to mechanical product design or assembly issues and suggesting/implementing corrective actions. Providing on-going support to our production … and cost effective. Managing prototype builds (ensuring logistics of key parts are in control, build plans are in place, production lines are prepared & any issues are recorded). Supporting rootcauseanalysis of prototype build issues down to mechanical product design or assembly issues and suggesting/implementing corrective actions. Providing on-going support to our production … products. Managing end to end NPI process, from project concept though to production ramp. Developing electro-mechanical production processes such as SMT & electro-mechanical assembly. Applying process knowledge to rootcause issues found during product assembly and test. Regularly communication to both technical and non-technical personnel using verbal and written styles. Enthusiastic, communicative and inquisitive. Motivated by More ❯
a strong understanding of quality processes and methodologies. You will be responsible for ensuring that all products meet the highest industry standards, using your expertise in techniques such as RootCauseAnalysis (RCA), 8D problem solving, and DMAIC. Your ability to conduct thorough investigations and implement effective corrective actions will be pivotal in maintaining and enhancing product More ❯
changes. Should be agile and be responsive to changing priorities in projects and be quick at changing course of testing. Should have the ability to backtrack and do a rootcauseanalysis of bugs/issues. BASIC QUALIFICATIONS - Knowledge of QA methodology and tools PREFERRED QUALIFICATIONS - Bachelor's degree Our inclusive culture empowers Amazonians to deliver the More ❯
documentation, and technical reports. Carry out integration of missile and launcher subsystems into full system configurations. Conduct trials and proving activities to demonstrate system design integrity. Support defect investigation, rootcauseanalysis, and integration of test equipment. Define requirements for test and trials equipment, and assist in deployment during test phases. Engage with design teams to resolve … . Proficiency with tools such as DOORS and commercial lab test equipment. Understanding of data buses (e.g., MIL-STD-1553) and technical interface protocols. Experience or interest in data analysis using Python or similar scripting languages. Benefits Up to £2,500 annual bonus (dependent on company performance) Pension contributions up to 14% combined (employer + employee) Paid overtime available More ❯
Waltham Cross, Hertfordshire, South East, United Kingdom
LJB & Co
with Project Stakeholders Liaise with contractors, consultants, and client representatives to address quality issues promptly, ensuring minimal disruption to project timelines. Compliance & Continuous Improvement Identify non-conformities and lead rootcauseanalysis; implement corrective/preventative actions to drive continuous improvement in construction quality processes. Requirements Bachelors degree in electrical engineering, Construction management, or equivalent Must have More ❯