1 to 25 of 41 Permanent Service Design Jobs in the East of England

Overview:We are building a modern Service Management capability combining ITIL 4, SRE, automation and operational governance to enable fast, reliable delivery.This role translates business and technical requirements into practical, end-to-end service designs, creating the models, documentation and readiness evidence needed to ensure services are supportable … resilient, secure and ready to operate from day one.Working across product, engineering, architecture, security, operations, service management and suppliers, the role facilitates design conversations, identifies gaps early and helps delivery teams achieve service acceptance and operational readiness without unnecessary delay.Responsibilities:Support the end-to-end design ...

Overview: We are building a modern Service Management capability combining ITIL 4, SRE, automation and operational governance to enable fast, reliable delivery. This role translates business and technical requirements into practical, end-to-end service designs, creating the models, documentation and readiness evidence needed to ensure services … supportable, resilient, secure and ready to operate from day one. Working across product, engineering, architecture, security, operations, service management and suppliers, the role facilitates design conversations, identifies gaps early and helps delivery teams achieve service acceptance and operational readiness without unnecessary delay. Responsibilities: Support ...

description & person specification Title: Strategic Design Lead Department: Digital Reports to: Digital Experience Lead Job purpose summary: Strategic Design Lead, you will sit at the centre of the newly established Innovation Team, shaping how the airport evolves its products, services and operations. You will act as a bridge … team, bringing clarity and momentum and confidently challenging the status quo to deliver meaningful outcomes. Key responsibilities and accountabilities: Define and drive product and service strategy across Now/Next/Later horizons, connecting immediate delivery to longer-term transformation Act as a translator between design, technology, data ...

leverage the breadth of the CDW portfolio across managed services, workplace, cloud, security, infrastructure, lifecycle services, and associated technology solutions. Working alongside the Service Delivery Manager, who owns commercial and contractual governance, the TAM manages the technical relationship. This includes technical roadmap ownership, lifecycle and risk management, major incident … problem technical leadership, continual service improvement, and the identification of optimisation and modernisation opportunities. What Success Looks Like Stable, secure, and well-architected customer estates with reducing incident volumes. Clear, maintained technical roadmaps aligned to customer business objectives. Proactive identification and remediation of lifecycle, capacity, security, and obsolescence risks. ...

Whitbread, we're looking for a Service Delivery Manager (Product) to join our Technology & Data team and play a key role in ensuring our product services remain stable, resilient and fit for the future. In this role, you'll own the operational performance of a portfolio of business-critical … services, working closely with suppliers, stakeholders and technology teams to deliver excellent service outcomes and continuous improvement. Why You’ll Love It Here Healthcare : Family BUPA healthcare 10% matched pension Discounts : Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand Annual Incentive ...

Role: We are seeking a Fraud Consultant with experience in public sector and/or banking counter-fraud, with expertise in fraud technology, solution design, data and technical delivery. The role supports clients to design and implement proportionate fraud controls across services, platforms and operational processes. The successful … understanding to improve prevention, detection and response arrangements across programmes and services. Key responsibilitiesAdvise clients on fraud technology strategies, solution designs and implementation approachesSupport design of fraud controls, decisioning approaches and service workflowsDevelop technical requirements, process flows and control specificationsShape target architectures, delivery roadmaps and implementation plansSupport assessment ...

power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Why consider joining our Digital & Data community? ð Join … Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option ...

Supplier Management Practice ensures:Suppliers and their performance are managed appropriatelySourcing strategy aligns to HMRC objectivesSupplier relationships are robust, transparent and compliantValue, innovation and service continuity are realisedRisk and dependency are understood and controlledWebinars17th September 15:00 -Head of Supplier Management Pillar - Information Session – Fill in form21st September … across the segmented suppliers are managed with both teams working collaboratively with the customer at the heart. Collaboration required with wider CDIO stakeholders, Including Service/Product/Platform Owners, Commercial, Finance Business Partners and Business Units to clarify roles, responsibilities and ownership across your contracts.Ensure relationships are managed ...

making, operational efficiency and sustainable growth across the firm. In time, the role will also develop a commercial data and analytics offering, working with service lines to deliver data-led solutions for our clients. Working closely with Principals and Heads of Service, the role will embed best practice … Hopkins' growth, client experience and One Firm goals. Advise Principals and senior leadership on data-informed decision-making, performance insight and profitability opportunities across service lines. Lead, mentor and grow a high-performing data and analytics team, fostering a culture of continuous improvement and positive collaboration in line with ...

maintain analysis artefacts including process flows, journey maps, wireframes, data models, business rules, and other supporting documentation where required.Work with engineering, testing, and service teams throughout delivery, helping clarify requirements and resolve ambiguity as solutions evolve.Analyse business processes, customer workflows, and product performance to identify opportunities for optimisation, automation … ability to explain complex concepts to a range of audiences.Strong analytical thinking and problem-solving capability.Ability to build productive relationships across business, product, design, engineering, and operational teams.Ability to work independently while managing competing priorities in a fast-moving delivery environment.Desirable ExperienceExperience within Insurance, Risk, Financial Services, Analytics ...

maintain analysis artefacts including process flows, journey maps, wireframes, data models, business rules, and other supporting documentation where required. Work with engineering, testing, and service teams throughout delivery, helping clarify requirements and resolve ambiguity as solutions evolve. Analyse business processes, customer workflows, and product performance to identify opportunities … explain complex concepts to a range of audiences. Strong analytical thinking and problem-solving capability. Ability to build productive relationships across business, product, design, engineering, and operational teams. Ability to work independently while managing competing priorities in a fast-moving delivery environment. Desirable Experience Experience within Insurance, Risk, Financial ...

making, operational efficiency and sustainable growth across the firm. In time, the role will also develop a commercial data and analytics offering, working with service lines to deliver data-led solutions for their clients. Working closely with Principals and Heads of, the role will embed best practice, innovation … deliver a firm-wide data and analytics strategy aligned to firm goals. Advise on data-informed decision-making, performance insight and profitability opportunities across service lines. Lead, mentor and grow a high-performing data and analytics team, fostering a culture of continuous improvement and positive collaboration in line with ...

Systems Infrastrucutre Engineer to join its IT department. Reporting directly to the Head of IT , this role offers the opportunity to lead on infrastructure design, service improvement, major incident management and the delivery of strategic technology projects across a complex and evolving environment. This is an ideal position … delivering secure, resilient and high-performing IT services. The Role As Systems Engineer, you will act as a senior technical authority responsible for the design, management and continual improvement of critical infrastructure platforms, network services and enterprise applications. You will take ownership of key systems, provide third-line support ...

power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Why consider joining our Digital & Data community? Join our Digital … Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option ...

power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Why consider joining our Digital & Data community? ð Join … Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option ...

power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Why consider joining our Digital & Data community? ð Join … Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option ...

traditional account management role, nor is it simply a sales position. The role sits at the intersection of strategy, innovation, technology, commercial development and service delivery, helping to turn our client into a scalable, data-enabled workplace solutions business. You will be both visionary and practical. You will … Work Scheme Free Staff Parking 25 days holiday Dress Down Fridays smart casual Staff Referral Scheme Eye care vouchers Pension contributions after 3 months service Life insurance Electric car salary sacrifice scheme Key responsibilities You will lead the development and commercial growth for our client as a distinct service ...

HALO ITSM Configuration Specialist – Contract Remote UK | 9 Months | Outside IR35 | ASAP HALO ITSM | Workflow Design | Workflow Configuration | ITSM | Business Analysis | API Integrations Are you an experienced HALO ITSM Configuration Specialist with strong hands-on experience designing and building workflows within HALO? We're looking for a HALO ITSM … specialist to join a major service transformation programme, designing, configuring and delivering new services across multiple business departments. This is a hands-on role. You'll take requirements directly from stakeholders, translate them into HALO service designs, and then configure and build the workflows yourself – owning delivery from ...

role in building core capabilities for Operational Excellence and Process Improvement in FS, leveraging deep expertise in methodologies that fit this practice (Process Design & Optimisation, Operational Excellence Transformation, Process Digitisation, Service Optimisation etc) Ensure there is sufficient activity to produce a steady ongoing pipeline of opportunities for Operational … looking for candidates with skills and experience in the following areas: Experience of delivering operational improvement across front, middle and back-office service areas Proven experience of leading assignments and teams A track record of realising business benefits and outcomes Experience deploying advanced techniques such as digital technologies, cost ...

Whitbread seeks a Service Delivery Manager (Product) within its Technology & Data team to own the health, stability and performance of critical product services in a supplier-led environment. You will coordinate incident recovery, manage suppliers against SLAs and drive service design and readiness for changes. Strong ITIL … knowledge, stakeholder management and a proven track record in service performance improvements are essential for success in this role. #J-18808-Ljbffr ...

power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Why consider joining our Energy and Utilities community … Provide technical assurance at a programme level, ensuring that technical change programmes within the Energy and Utilities sector have the most appropriate architectural design and where appropriate reduces technical debt. Create and assure key architecture artefacts (e.g., Key Design Decision, Technical Options Paper, High Level Design). ...

outcome. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Our clients adapt and transform, and together we achieve enduring results. … Bringing Ingenuity to Life. Why consider joining our Digital & Data community? ð Join our Data Science team, part of Digital & Data, working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible ...

power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Why consider joining our Digital & Data community? ð Join … Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option ...

/Asana, JIRA, Confluence, PowerBI etc. Desirable: BCS or IIBA Business Analysis certification. Experience in NHS, healthcare, or large-scale transformation programmes. Exposure to service design, user research, or product management. Understanding of data analysis, data-driven decision-making, and alignment with organisational data strategy. About ...

Cambridge | LondonEmployment Type: Full-time (Hybrid)The job We are seeking an experienced and forward-thinking IT Infrastructure Solutions Architect to lead the architecture, design, and strategic evolution of our hybrid infrastructure platforms driving forward automation. This is a senior technical role requiring hands-on engineering excellence and solution … design, serving as a technical authority for our on-premises data center platforms, virtualization, storage and broader hybrid infrastructure.Working closely with Infrastructure & Operations (I&O) engineering teams, I&O leadership, and business stakeholders, you will translate business requirements and technology trends into scalable, secure, and resilient infrastructure solutions. ...