Service Desk Analyst
Borehamwood, Hertfordshire, United Kingdom
Pertemps SSDC DDT
Service Desk Analyst Our client in the insurance industry are looking for a Service Desk Analyst to join their team based in Borehamwood. This is a full-time opportunity to provide 1st Line Support to our client's internal business users and provide high quality desktop … is essential. The working patterns will be Monday-Friday with some early starts (7.30am) needed. Weekend overtime available. The role and responsibilities: - As a Service Desk Analyst you will provide 1st Line Support, making the first attempt at incident resolution and completing the initial assessments of service requests. - To take ownership and management of the incident and service request life-cycle, including verification and closure. - Receive, log and triage calls from the business and process them in a timely manner. - Highlight training needs across the company. - Escalate incidents where needed to 2nd and 3rd more »
Employment Type: Permanent
Salary: £26000 - £30000/annum
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