2 of 2 Permanent Trend Analysis Jobs in the East of England

manage cases to resolution, adhering to operational outcomes and Service Level targets and keeping the Customer and colleagues regularly updated. Perform data analysis to investigate, diagnose, and apply corrective action and/or use troubleshooting techniques to identify solutions/workarounds for solution issues. Review cases where a defect … problem, knowledge article and DevOps/ProductHub record and manage the customers’ expectations through defined process. Identify opportunities for case reduction and deflection including trend analysis, creation of knowledge articles and potential product enhancements. Escalate individual support cases that cannot be resolved through available troubleshooting steps to extended ...

coordinating the appropriate team/s or persons to be available to resolve; Compile service desk management information and report against SLAs, KPIs and trend analysis. Analyse management information to identify areas for improvement for the Service Desk team; Identify and support continuous service improvement initiatives Support in ensuring ...