expertise Progress, own and manage cases to resolution, adhering to operational outcomes and Service Level targets and keeping the Customer and colleagues regularly updated as to progress Perform data analysis to investigate, diagnose, and apply corrective action and/or use troubleshooting techniques to identify solutions/workarounds for solutions issues Review cases where a defect has been identified … identify outstanding cases being worked by other team members which relate to problems you have raised, and update cases as appropriate Identify opportunities for case reduction and deflection including trendanalysis, creation of knowledge articles and potential product enhancements Review/approve knowledge articles, ensuring no duplication within the knowledgebase Identify creative troubleshooting workarounds and support recommendations for More ❯
Watford, Hertfordshire, South East, United Kingdom
Zellis
expertise Progress, own and manage cases to resolution, adhering to operational outcomes and Service Level targets and keeping the Customer and colleagues regularly updated as to progress Perform data analysis to investigate, diagnose, and apply corrective action and/or use troubleshooting techniques to identify solutions/workarounds for solutions issues Review cases where a defect has been identified … identify outstanding cases being worked by other team members which relate to problems you have raised, and update cases as appropriate Identify opportunities for case reduction and deflection including trendanalysis, creation of knowledge articles and potential product enhancements Review/approve knowledge articles, ensuring no duplication within the knowledgebase Identify creative troubleshooting workarounds and support recommendations for More ❯
Cambridge, Cambridgeshire, United Kingdom Hybrid/Remote Options
Arm Limited
of security artifacts (BOMs, SAST/SCA findings, fuzzing results) in a scalable, tool-agnostic fashion. Develop and maintain ETL pipelinesand database schemas for high-throughput ingestion and historical trend analysis. Expose data via well-documented REST APIsfor dashboards, automation, and downstream integrations. Collaborate with security and engineering teamsto define metrics, alerts, and dashboard views that surface critical trends More ❯
