Help Desk Team Lead
- Hiring Organisation
- FluidOne
- Location
- Eastbourne, East Sussex, UK
- Employment Type
- Full-time
responsible for the day-to-day coordination and leadership of the Small Projects Team. The Team Lead ensures efficient service delivery, high-quality customer experience, and operational excellence within the framework of ITIL and ISO:9001/27001 best practices. This role requires a proactive leader with strong … Review requests held for QA, highlight issues, and support engineers in resolving them. Organise onsite visits for customers as required. Communication & Collaboration Answer incoming customer service calls as needed and respond to team queries via Microsoft Teams, 3CX, or in person. Participate in weekly Service Review Meetings with ...