2 of 2 Permanent Customer Experience Jobs in Eastleigh

Marketing Manager Salary dependent on skills and experience Office based 2 days per week Eastleigh SO50 must live within a commutable distance to Eastleigh Full time About us We are a leading EdTech SaaS company helping schools, trusts, and caterers streamline payments and parent communication. Our mission is simple: make it easy for children to enjoy school meals, trips … SaaS business, wed love to hear from you. Key Responsibilities but not limited to:- Strategy & Leadership Define marketing strategy aligned to business goals Act as the voice of the customer to shape product, pricing, and positioning Lead go-to-market across client segments Represent marketing performance, challenges, and trends to leadership Product Marketing Own product messaging across the customer … and pipeline acceleration Technology & AI Build an AI-enabled marketing tech stack for scale and efficiency Implement tools for automation, personalisation, and analytics Champion data-driven segmentation, attribution, and customer experiences Explore emerging AI capabilities to maintain a competitive edge Metrics & Reporting Report on KPIs weekly, monthly, and quarterly (e.g., MQLs, pipeline, CAC, ROI) Monitor and improve funnel conversion More ❯

an exciting opportunity to join a global technology organisation that delivers cutting-edge software solutions to clients across the retail and fuel sectors. Known for its commitment to innovation, customer service, and employee development, this company offers a collaborative and forward-thinking environment where your technical expertise and problem-solving skills will be highly valued. Your new role As … level support team, providing high-quality technical assistance for point-of-sale software solutions. You'll manage incoming cases, investigate issues, and guide users through resolution, ensuring a seamless customer experience. While your primary focus will be on application support, you'll also contribute to first-level activities and collaborate with global teams to drive service excellence. This hybrid … is essential, with occasional requirements for out-of-hours support, meetings, and training. What you'll need to succeed To thrive in this role, you'll bring: 2+ years' experience in a technical helpdesk or IT support role Strong customer service skills and a proactive mindset Working knowledge of Windows OS (Windows 7 onwards) Basic networking knowledge Experience More ❯