Technical Support Engineer
Eastleigh, Hampshire, South East, United Kingdom
Draper Tools
across IT and WAN products and services, including but not limited to: o Desktop installation, configuration and support o Software installation, configuration and support o First Contact support for Windows and Mac and mobile end user devices o Basic Server configuration and support Maintain current Zendesk ticket system from end users to acceptable levels including regular communication via email … 1st/2nd line support Ability to provide clear advice to customers with limited technical knowledge (internal or external) PC and laptop diagnostics and repair, including component upgrades Microsoft Windows 11 support and troubleshooting Office 365 administration (licenses, permissions, user changes) Proficiency in Office 365 applications (Word, Excel, Teams) Active Directory (password resets, user account creation, and changes) Intune More ❯
Employment Type: Permanent
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