CustomerOnboarding Lead Edinburgh Im working with a high-growth SaaS company making a genuine impact in its sector. Theyre now looking for a CustomerOnboarding Lead, someone passionate about delivering exceptional onboarding experiences, driving early product success, and building the processes and teams that make it all scalable. This is an exciting opportunity … Apple equipment Workplace pension scheme Supportive, close-knit team environment The chance to work for a company where your contribution has a real, measurable impact The role: As CustomerOnboarding Lead, youll take ownership of the entire post-sale journey, from initial setup and technical implementation through to user enablement and early adoption. Youll not only manage day … onboarding experience. Monitor onboarding metrics and user data to proactively address risks and improve processes. To be considered, you will have: Proven experience in CustomerOnboarding, Customer Success, or Implementation within a B2B SaaS environment. Strong relationship-building and communication skills. Confidence in delivering product training and driving early engagement. Experience with platforms like More ❯
and prospecting. • Build trusted customer relationships, addressing challenges with tailored solutions. • Acquire new clients via presentations, cold calling, and event attendance. • Ensure smooth onboarding and long-term client retention through strategic relationship management. • Present additional products and services to drive client growth. • Collaborate with cross-functional teams to align on goals and client needs. • Report More ❯
a rapidly growing SaaS company that is making a real impact in its sector. Theyre looking to bring on board a talented CustomerSuccess Manager who is passionate about customeronboarding, long-term client success, and driving product adoption. This is an excellent opportunity for someone who thrives in a fast-paced environment, loves building relationships, and wants … scheme A supportive, close-knit team environment The chance to work for a company where your contribution will have real impact The role: Youll take ownership of the customeronboarding process, ensuring new clients are set up for success and quickly see the value of the platform. Beyond onboarding, youll be a trusted partner for your … accounts, focusing on engagement, retention, and growth opportunities. Key responsibilities: Manage the end-to-end onboarding process, ensuring a smooth and timely go-live for new customers. Develop bespoke onboarding plans tailored to each clients goals and business needs. Deliver training sessions and provide hands-on support to ensure clients are confident using the platform. Build More ❯
