3 of 3 Permanent Dynamics CRM Jobs in Edinburgh

term contract. You will play a key role in the organisation’s Digital Transformation Programme, supporting the successful delivery of a Microsoft Dynamics 365 CRM project and its associated change initiatives. Key Responsibilities Work with stakeholders across the organisation to gather, analyse, and document … business requirements, processes, and user journeys that support the Dynamics 365 CRM solution. Produce high-quality documentation including BRDs, user stories, acceptance criteria, process maps, data-flow diagrams, and gap analyses. Conduct workshops, interviews, and discovery sessions to define as-is and to-be processes. ...

continuously improving the governance, reporting, and delivery support functions for a multi-year Digital Transformation Programme. The programme includes initiatives such as implementing Dynamics 365 CRM, replacing the legal case management and HR systems, introducing a new voting system, delivering data-management improvements, and deploying … schedule, and key milestones across multiple IT projects. Work closely with Project Managers delivering the individual projects within the Digital Transformation Programme (including Dynamics 365 CRM, HR and Legal systems, and data-management initiatives). Produce timely, accurate programme dashboards and reports for stakeholders ...

environment—primarily M365, Azure and Intune—while assisting with on-premises infrastructure. The role also contributes significantly to digital transformation programmes, including major CRM and infrastructure modernisation projects. Key Responsibilities: Administer, maintain, and support the organisation’s M365 environment, including user account creation, permissions management, onboarding … Qualifications: Proven hands-on experience supporting and managing Microsoft 365/Azure environments. Practical exposure to Intune, device management, and cloud administration. Dynamics 365 experience is a plus. Experience engaging with stakeholders, including public-facing or customer-facing environments. Ideally with prior experience in a professional-services ...